Head of Operations at Owens and Xley

Location: Ikoyi, Lagos.

Responsibilities:

• Oversee all services offered as well as the daily duties of all other team members
• Oversee work schedules for staff members
• Ensure proper functioning of all production equipment
• Ensure that the workstations are clean and well-maintained at all times
• Ensure staff members are well groomed and properly dressed at all times
• Submit daily reports on the job progress from all units to the Business Manager.

Requirements:

• BSc/BA in Business Administration or related field
• 1-2 years’ experience as a production supervisor or related field
• Proficient using Microsoft Suite and other data entry software
• Extensive knowledge of management theory and its practical applications in the workplace
• Highly experienced in the management of day-to-day activities
• Ability to communicate effectively with senior management and other departments
• Experience analyzing company needs, employee development and goal setting
• Experience with customer service and conflict resolution
• Excellent decision-making.
• Ability to motivate people on your team and across departments
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments
• Exceptional customer service skills
• Proven experience managing a team of people
• Detail-oriented, well organized and able to adhere to deadlines
• Courteous and polite in mannerism
• Good time-management skills
• High degree of accuracy and attention to detail
• Bright, friendly and personable
• Well groomed, confident and professional
• Flexible and mature in approach with ability to work unsupervised