Head of Operations at Glovo

THE JOURNEY

• Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills
• Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team
• Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics, continuously monitoring their achievement
• Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region
• Support Commercial team on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude
• Understand, deep-dive, and have a complete understanding of the local supply situation at all times
• Identify channels to source new leads and potential Glovers through both online and offline medium
• Analyze daily, weekly, and monthly operation metrics with a macro view of the long-term success of the city/region
• Put yourself in the Glover's shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing
• Reassure we provide best-class experience for our couriers, fleet partners and we are platform number #1 of their choice
• Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves

What You Will Bring To The Ride

• At least 7 years of experience
• Minimum 3 years of management experience in a fast paced, demanding role (big tech, investment banking, private equity or consulting)
• SQL proficiency is preferred
• STEM degree is preferred
• Combine a day by day and tactical management with a strategic and long-term view
• You should be able to motivate and develop teams
• You should be able to get your hands dirty, be on the frontlines rather than delegate tasks routinely
• Results-oriented, autonomous and efficient. Decisions taken should be driven by available data
• Strong analytical and problem-solving skills are required
• Strong project management skills is a must
• Strong organisational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
• Demonstrate sound written and verbal communication skills