Head of Operations at Fosad Consulting

Location - Victoria Island, Lagos

Job Summary

The Head of Operations plans, coordinates, and directs all daily operational activities of the organization while providing direction and solutions that enhance mission-critical operations. The role is also involved with identifying and implementing cost-effective technology solutions for all aspects of the business through strategy formulation, leadership, and day-to-day management of business operations.

Job Responsibilities

• Providing technical leadership, foresight and senior level ICT advice and information to meet needs and guide strategic and operational decision-making
• Provide Infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with customers’ requirements and expectations.
• Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the operations’ performance
• Lead an extremely talented team of infrastructure Managers, Specialists and Administration professionals who with others define, manage and support the entire operations infrastructure
• Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness.

Skill Requirements

• Process driven, with strong analytical and planning skills.
• Technical & expert IT proficiency
• Strong teamwork and leadership skills
• Excellent problem-solving skills
• Excellent customer service orientation.
• Business communication and project management skills.
• Ability to communicate effectively with relevant areas of the business.
• Knowledge and experience of using: Information systems, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services etc.

Education

• First Degree in Engineering, I.T or related field of study
• Possession of a Master’s degree will be an advantage
• Minimum of 5 years of sound Technical operations experience in an I.T organization