Head of Operations at Elizabeth Maddeux

• Our client, a leading organization in the Pharmaceuticals and Health industry, is seeking a strategic and result-oriented Head of Operations to lead its operational functions and ensure seamless coordination across departments. The ideal candidate will be responsible for overseeing daily business operations, optimizing organizational processes, improving productivity, and ensuring that all departments align with the company’s growth objectives.
• This role requires a highly analytical, innovative, and disciplined professional who can balance strategic oversight with hands-on operational management. The Head of Operations will work closely with the executive team to translate business goals into operational strategies, drive process excellence, and deliver measurable results across the supply chain, finance, customer service, and production functions.

Key Responsibilities

Operational Leadership and Strategy

• Oversee the day-to-day operations of the company to ensure smooth, efficient, and cost-effective processes.
• Develop and implement operational strategies that align with the company’s vision, financial goals, and market position.
• Translate organizational objectives into actionable operational plans, KPIs, and performance targets.
• Monitor and evaluate operational performance, identifying gaps and driving continuous improvement initiatives.
• Provide leadership to all departmental heads and Pharmacy Managers.
• Ensure operational readiness and business continuity through effective planning, process standardization, and risk management.

Process Optimization and Efficiency

• Review and streamline business processes to eliminate redundancies and enhance productivity.
• Implement process automation and digital tools to improve accuracy and turnaround time.
• Foster a culture of performance, accountability, and operational discipline throughout the organization.
• Develop and enforce Standard Operating Procedures (SOPs) across all departments.

Supply Chain and Retail Oversight

• Collaborate with the Supply Chain and Procurement teams to ensure seamless coordination of sourcing, inventory management, and product availability across the retail pharmacy centres.
• Ensure compliance with PCN quality standards, NAFDAC control standards, SON quality standards, and Good Distribution Practices (GDP).
• Anticipate and mitigate operational risks such as stock shortages, supplier delays, or equipment downtime.

Financial and Performance Management

• Work closely with the Finance and Accounting teams to manage operational budgets, control costs, and optimize resource allocation.
• Analyze financial and operational data to inform decision-making and strategic planning.
• Support revenue growth by enhancing operational performance, efficiency, and customer satisfaction.
• Ensure that financial and operational reports are accurate, timely, and aligned with management’s expectations.

People Management and Organizational Development

• Lead, mentor, and develop departmental heads and teams to foster a high-performance culture.
• Coordinate interdepartmental communication to ensure alignment and collaboration across functions.
• Drive employee engagement, productivity, and professional growth through effective leadership and coaching.
• Evaluate performance metrics and implement corrective actions where necessary.

Compliance and Quality Assurance

• Ensure adherence to all regulatory, legal, and ethical standards governing the pharmaceutical and health industry.
• Maintain operational excellence in accordance with NAFDAC, SON, and other industry regulatory requirements.
• Oversee health, safety, and environmental compliance within the workplace.

Strategic Growth and Business Expansion

• Support the executive team in identifying and pursuing new business opportunities, partnerships, and markets.
• Conduct periodic market and operational analyses to identify trends, risks, and growth potentials.
• Develop scalability frameworks that enable the business to expand sustainably without compromising operational quality.

Requirements and Qualifications

• Bachelor’s Degree in Business Administration, Operations Management, Industrial Management, or a related field.
• A Master’s Degree (MBA or equivalent) will be an added advantage.
• Minimum of 7–10 years of progressive experience in operations management, with at least 4 years in a leadership role, preferably within the pharmaceutical, retail, manufacturing, or FMCG sector.
• Proven track record of driving operational efficiency, process improvement, and business growth.
• Strong analytical, decision-making, and leadership skills.
• Excellent knowledge of supply chain management, budgeting, and performance metrics.
• Exceptional interpersonal and communication abilities, with the capacity to influence and inspire cross-functional teams.
• High ethical standards, integrity, and commitment to organizational excellence.

Key Competencies

• Strategic Operations Management
• Process Optimization and Continuous Improvement
• Supply Chain and Logistics Oversight
• Financial Planning and Resource Allocation
• Regulatory Compliance and Risk Management
• Performance Leadership and People Development
• Data-Driven Decision Making
• Business Growth and Sustainability