Head of Operations at Edgewood Consulting

Job Summary

• The Head of Operations is responsible for cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.
• The role holder will oversee the work of the operations team and develop and implement policies and procedures to ensure the smooth and efficient operation of the bank.

Specific Responsibilities

• Assist with internal, external, and regulatory audits and examinations
• Oversee the overall operations of the Micro-financebank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.
• Responsible for effectiveness and efficiency of the branches, team development, team morale, and implementation of micro-finance code of conduct at the various levels of operations.
• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
• Liaise with the Finance Team to ensure timely preparations of annual budget, quarterly budget review, forecasts, and business plans.
• Provide advice on all operation issues.
• Appraise the operational system in place and monitor the implementation of the Company’s operation manuals, making appropriate recommendations regarding the need for change.
• Any other duties and responsibilities that may be assigned from time to meet the objectives of the Company.
• Other duties as assigned by the Managing Director.

Technical Knowledge / Minimum Requirements

• A minimum of First Degree or its equivalent in any Business-related discipline.
• Evidence that the candidate possesses proven skills and competencies in practical Microfinance banking
• has undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
• A minimum of 7 years post-graduation experience out of which, at least, 4 must have been in the financial services industry.
• Possess experience in innovative payment mechanisms and understand Fin-tech laws and regulations in Nigeria
• Excel in working relationships with the banks and regulators
• Possess high level of trust to drive best practices with minimal supervision
• Have outstanding project management and leadership skills
• Have a strong business acumen and problem-solving ability
• Possess excellent analytical skills, in-depth understanding of business models.
• Good understanding of CBN / NIDC and other regulatory landscape.