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  • Posted: Aug 24, 2022
    Deadline: Aug 31, 2022
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    BOCTRUST MICROFINANCE BANK is a financial institution licensed by Central Bank of Nigeria to give social and economic Support to the lower middle class, working class and the economically active poor
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    Head of Operations

    Job Description

    • Oversee customer support processes and organize them to enhance customer satisfaction.
    • Identify and mitigate operational risk.
    • Thorough knowledge of bank operations functions
    • Monitor and supervise daily operations to ensure a free flow process.
    • Create a strong professional workforce by developing competent individuals in the banking operations team.
    • Cash management and provision.
    • Oversee the booking of loans and other banking activities in compliance with due process
    • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
    • Collaborate with heads of other units to develop best practices for successful banking operations
    • Ensures the branch and vaults are opened and closed on a timely basis.
    • Enforces dual control procedures at all times.
    • Oversees teller duties and assists line with customer transactions during peak periods.
    • Performs pre-audits to ensure ongoing adherence to compliance procedures.
    • Stay informed of all deposit, business and consumer loan products.
    • Maintains adequate cash supplies at the facility.
    • Maintains proper teller and vault cash levels.

    Job Requirement

    • Proficient use of bankone
    • Outstanding communication and people skills
    • Knowledge of all regulatory policies and procedure
    • Ability to recognize problems and apply Risk Management techniques to address them
    • Strong planning, organizational and time management abilities
    • Excellent Leadership, team management, developing and mentoring
    • High-level influencing and interpersonal skills
    • Excellent verbal and written communication skills
    • Meticulous attention to detail and accuracy.
    • Preferably Female

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@boctrustmfb.com using the position as subject of email.

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