Head of Operations at Assets Microfinance Bank

JOB SUMMARY

• The Head of Operations will be responsible for overseeing and streamlining all operational aspects of the fintech’s services, with a strong focus on digital payments, transaction processing, regulatory compliance, and operational efficiency. This role requires a deep understanding of digital payment platforms (such as NIBSS, Interswitch, Paystack, Flutterwave, etc.), card schemes (Verve, Mastercard, Visa), switching, settlement processes, and APIs in the banking and fintech ecosystem. The ideal candidate must demonstrate a proactive approach to managing people, platforms, processes, and partnerships to deliver seamless and secure customer experiences.

RESPONSIBILITIES

• Oversee daily banking operations and core activities such as Commercial Payments, Treasury Settlements, Loans Administration, Transfer operations, Investigations, Complaint handling/Dispute Resolution, Internet and Mobile Banking Support areas, and will co-ordinate all relevant bank operations in an efficient and effective manner so that customer service is optimized to meet business strategy and plans whilst ensuring efficiency and compliance with Central Bank of Nigeria (CBN) regulations.
• Manage integrations and relationships with digital payment gateways, switches, card schemes, and acquiring banks.
• Ensure accurate and timely transaction settlements across platforms (NIBSS, POS, Web, etc.).
• Handle API transaction monitoring, error resolution, and ensure proper escalation of all recurring system failures
• Design and monitor service level agreements (SLAs) and turnaround times (TATs) to ensure timely loan processing, account opening, disbursements, and cash transactions.
• The job holder is also charged with identifying, mitigating and monitoring all operational risks within these areas.
• Lead and manage all Central Operations activities including client service, investigations, digital payments, treasury operations and loans administration.
• Work with the MD to ensure strategic objectives agreed at senior level are translated into tactical business plans with metrics for key measurements in place to monitor progress
• Drive digitization and automation initiatives to enhance service delivery and reduce operational bottlenecks.
• Review and enhance department delivery processes with a view to ensure that a smooth workflow within the department, reduced turnaround times and costs, higher levels of efficiency are achieved.
• Lead, coach, and mentor the operations team within the banks, promoting a culture of excellence, accountability, and collaboration.
• Design and implement key performance indicators (KPIs) and performance tracking systems for operational staff.
• Develop and manage the operations budget, ensuring cost efficiency and resource optimization.

Requirements

• Bachelor’s degree in Accounting, Economics, Banking & Finance, or a related field. A Master’s degree or additional qualifications in business-related areas is an advantage.
• Minimum of 8 years’ operational experience in a fintech, payment service provider or financial service industry, with significant years of experience in a senior operations role.
• Proven experience managing digital payment systems, integrations, and real-time settlement platforms.
• Familiarity with APIs, payment gateways, and reconciliation processes.
• Basic understanding of cybersecurity practices and transaction risk controls.