Head of Operations at a Microfinance Bank

Job Description

• Oversee customer support processes and organize them to enhance customer satisfaction.
• Identify and mitigate operational risk.
• Thorough knowledge of bank operations functions
• Monitor and supervise daily operations to ensure a free flow process.
• Create a strong professional workforce by developing competent individuals in the banking operations team.
• Cash management and provision.
• Oversee the booking of loans and other banking activities in compliance with due process
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Collaborate with heads of other units to develop best practices for successful banking operations
• Ensures the branch and vaults are opened and closed on a timely basis.
• Enforces dual control procedures at all times.
• Oversees teller duties and assists line with customer transactions during peak periods.
• Performs pre-audits to ensure ongoing adherence to compliance procedures.
• Stay informed of all deposit, business and consumer loan products.
• Maintains adequate cash supplies at the facility.
• Maintains proper teller and vault cash levels.

Job Requirement

• Proficient use of bankone
• Outstanding communication and people skills
• Knowledge of all regulatory policies and procedure
• Ability to recognize problems and apply Risk Management techniques to address them
• Strong planning, organizational and time management abilities
• Excellent Leadership, team management, developing and mentoring
• High-level influencing and interpersonal skills
• Excellent verbal and written communication skills
• Meticulous attention to detail and accuracy.