Head of Operation at FTI Credit Ltd

Job Summary

• The Head of Operations will provide strategic leadership and oversight of the organization’s operational activities to ensure efficiency, regulatory compliance, service excellence, and sustainable business growth.
• The successful candidate will oversee branch operations, loan processing, customer service, and back-office functions while driving process improvement initiatives and operational best practices.
• The role also involves monitoring operational performance, implementing policies and controls, preparing management reports, and collaborating with other departments to achieve organizational objectives.
• The ideal candidate must possess strong leadership capabilities, excellent analytical skills, and a proven track record in managing operations within the financial services or microfinance sector.

Qualifications & Requirements

• Bachelor’s degree in Accounting, Finance, or related discipline.
• MBA or relevant postgraduate qualification will be an added advantage.
• Professional certification such as ICAN or ACCA is mandatory.
• Must have 5 - 7 years’ experience in operations management within the financial services or microfinance sector.
• Strong knowledge of microfinance regulations and industry best practices.
• Demonstrated experience in managing large teams and complex operations.
• Excellent leadership, analytical, communication, and interpersonal skills.