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  • Posted: May 31, 2022
    Deadline: Jun 14, 2022
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  • Crossover Microfinance bank Ltd was first incorporated under the name Pacific Savings and Loans Ltd in 1992. With a new focus and team in 2010 the bank was later rebranded Crossover Savings and Loans Ltd aka Crossover Mortgage Bankers. With the ever growing financial need in the retail sector and with new investors, Crossover downscaled it operations from mo...
    Read more about this company

     

    Head of Operation

    Responsibilities

    • Review, plan, coordinate and manage the branch operations activities and processes for maximum business performance and prompt service delivery.
    • Daily and weekly monitoring of branch transaction/postings and call over of same.
    • Supervision, Approval and Reversal of all Bank postings.
    • Posting of Call and Transport Allowance, Staff Welfare and Sanctions.
    • Identify and resolve branch operational challenges and risks that affect bank service delivery.
    • Verification or snap check on branch's operations activities.
    • Generate weekly operations reports for MD/CEO and management meeting respectively for decision making.
    • Collate and review daily and weekly operations report bank-wide and forward report to MD/CEO for decision making.
    • Ensure compliance with the operational policy, procedures and prudential guidelines/regulatory requirements.
    • Ensure that exceptions raised by the internal control unit and external auditors are very minimal and promptly addressed
    • Monitoring and reconciliation of petty cash accounts and other GL relevant to operations dept.
    • Ensure the enforcement and update of the use of the control register which includes Error Log Register, Account Opening Register, Cheque Receivable Register and Return Cheque Register.
    • Ensure effective Loan Restructuring and Loan Refinancing.
    • Ensure effective transaction call-over is carried out in the branch.
    • Ensure effective customer service delivery in all the branches
    • Approval of Dormant Account Reactivation.
    • Appraise subordinates objectively and make recommendations if necessary.
    • Responsible for the overall performance of the department including training and mentoring of subordinates.
    • Perform other duties and responsibilities as may be assigned by the managing director

    Job Requirements
    Education:

    • A good Bachelor's Degree / HND, preferably in a Business-related discipline.
    • Microfinance Certified Banker (MCB), professional bankers’ certification (CIBN).
    • MBA and/or other relevant postgraduate or professional qualifications will be added advantage.

    Experience:

    • Minimum of 4 years experience with at least 2 years in managerial positon

    Salary
    N120,000 - N130,000 monthly

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@crossovermb.com using the Job Title as the subject of the mail.

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