Head of Network Operations at Airtel

About the Job

• To Control, Manage and Support day to day network operations to ensure that the Glass Ball of Customer Experience does not fall 24/7/365, delivering Operational excellence and +1 Network Experience.

Key Accountabilities

• Day to day management of all Network, Regional Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer). Day-Day Regional customer experience assurance
  • End-to end operational management of the entire Core/IN/VAS, Base station system and Transmission domain
  • Periodic audit of all technology domains
  • Drive test management, (planning, log collection, reporting, implementation, of recommendations)
  • Spares management to ensure availability of both critical and non critical spares
  • Service Provider Service Level Agreement management
  • Preventive Maintenance Schedule Audit
  • Incidence management recommendation follow up
  • Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
  • Ensure all regional Requirements and deliverables of Operations and Maintenance are met.
• Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems
  • Direct Annual Operating Plan compilation for Airtel Nigeria Networks
  • Direct achievement of Annual Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
  • Ensure Key focus on recurring Operating Expenditure.
• Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
  • Create and Ensure adherence to Governance Model.
  • Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
  • Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
  • Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
• Regulatory Compliance
  • Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
• Partner Management
  • Ensure all processes for effective management of Partners.
  • Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
• Build a capable and motivated team at Airtel Nigeria to create a high performance team environment
  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Develop and motivate team members through structured training and on the job coaching
  • Establish performance expectations and regularly review individual performance
  • Recommend appropriate rewards and recognition

Educational Qualification & Required Skills

• Bachelor of Electrical / Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus)
• Sound knowledge of Mobile Network O&M
• Analytical and Presentation skills
• Strategic negotiation skills

Required Experience:

• 10-12 years of varied experience in operation and maintenance in the Telecom industry
• 5-8 years managerial experience in a GSM/mobile company
• With at least 3 years senior management experience in an area of network operations

Other Requirements:

• Entrepreneurial disposition in decision making and managing resources
• Logical decision making abilities
• Flexible and dedicated
• Ability to innovate and deliver value to business
• Ability to manage an outsourcing partner to effectively deliver on service level agreements
• Ability to motivate and lead both internal and external partners
• Impeccable integrity and character
• Go-getter
• Communication Skills
• Cost, process and automation Innovation