Head of Information Technology at Novella Africa

Job Objectives

• The Head of Information Technology oversees the use of IT throughout all the organization's expressions, managing the deployment, development, monitoring, maintenance, upgrading, and support of the organization's IT systems.

Responsibilities:

Systems and Network Administration

• User administration (setup and maintaining account)
• Maintaining Server System
• Monitor system performance
• Create a backup and recovery policy
• Monitor network communication
• Implement the policies for the use of the computer system and Internet network availability.
• Identifying and acting on opportunities to improve and update software and systems.
• Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
• Documentation in form of internal wiki
• Password and identity management
• Availability on non-working Days e.g. Sundays and Special events days.

ERP System Management

• Ensure ERP System is up and running.
• Ensure Daily, Weekly and Periodic Tasks are performed

Vendor, Project, and Product Management

• Overseeing and determining timeframe for major IT projects including system updates, upgrades, migrations and outages.
• Managing User Requirement, IT Business Analysis and Product Management.
• Manage vendors and consultants on Project delivery.

Reporting

• Running and sharing regular operation system reports with senior staff.
• Managing and reporting on allocation of IT budget.

Manager/Supervisory Role

• Providing direction for IT team members.
• IT Department Budget Management.
• Maintaining and implementing IT policy and best practice guides for the organization.
• Identifying opportunities for team training and skills advancement.

Requirements

• Bachelor’ Degree in Electronic & Electrical Engineering, Computer Science or related field.
• Project Management Certification (PMP or Prince 2).
• 8+ years’ experience in information technology, with at least 3 years in information technology management role.
• Comprehensive understanding of network architecture and client/server technology, Mobile Technology, Data Analytics, ERP Systems, Digital Transformation and Cloud Computing.
• Software development abilities preferred.
• Experience in analysis, implementation and evaluation of IT systems and their specifications.
• Business Analysis/Product Management Certifications.