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  • Posted: May 26, 2026
    Deadline: Not specified
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  • DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 325,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL Group and encompasses three division...
    Read more about this company

     

    Head of Growth & Operations Road Freight

    Strategic Ownership & Growth

    • Take full ownership of and drive all Road Freight activities in Nigeria.
    • Own and manage full P&L accountability including revenue, GP, cost control, and EBITDA performance.
    • Develop and execute structured growth plans to expand Road Freight business profitably; continuously monitor and adjust based on performance trends.
    • Identify and pursue new business opportunities across key sectors (Oil & Gas, FMCG, Automotive, Industrial, Mining, Projects).
    • Expand and diversify the customer base; actively engage with strategic customers to co-develop solutions.
    • Lead commercial governance including pricing strategy, tender participation, contract negotiations, and margin optimization.

    Operational Leadership & Excellence

    • Oversee, develop, and manage all Road Freight operations (domestic and cross-border).
    • Ensure high OTIF performance, transit time reliability, and operational efficiency.
    • Design and optimize transport networks, including domestic distribution and regional corridors (ECOWAS trade lanes).
    • Analyze daily, weekly, and monthly development of key KPIs and implement corrective actions.
    • Drive continuous improvement initiatives in fleet utilization, subcontractor performance, cost, and service quality.
    • Lead digitalization initiatives including TMS optimization, track & trace visibility, and reporting automation.
    • Ensure consistent customer experience for both shippers and carriers, adapting to local market requirements where necessary.
    • Establish regular carrier performance meetings and ensure structured reviews with all key carriers.
    • Develop long-term strategic partnerships with preferred carriers and subcontractors.

    Compliance, Risk & Governance

    • Ensure compliance with company policies and local statutory obligations related to Safety, Health, Security, Environment, and Quality (HSSEQ).
    • Maintain strict adherence to regulatory frameworks governing Nigerian transport and cross-border operations.
    • Strengthen security protocols to mitigate cargo risk, theft, and operational disruptions.
    • Implement risk mitigation strategies for infrastructure challenges, geopolitical shifts, and regulatory changes.

    Key Performance Indicators (KPIs)

    • Revenue growth and market share expansion
    • Gross Profit margin improvement
    • EBITDA performance
    • OTIF (On-Time-In-Full)
    • Fleet utilization and cost efficiency metrics
    • Carrier compliance and performance scores
    • Customer retention and satisfaction (NPS)
    • Safety and incident rate metrics

    Now, here is what we need from you!

    • Proven P&L management experience in Nigeria.
    • Strong knowledge of Nigerian transport regulations and ECOWAS cross-border frameworks.
    • Demonstrated commercial acumen and operational transformation capability.
    • Entrepreneurial mind-set
    • Open minded, willing & able to lean and try out new things
    • Excellent communication skills, able to engage with all levels of an organization
    • Ideally English language skills
    • Strong change management skills
    • Ability to analyze and improve business processes
    • Project leadership and project management skills
    • Experience within multinational logistics organizations preferred.
    • At least 10+ years of Road freight experience with strong acumen of TMS.
    • Management & leadership experience, ability to manage in matrix setup
    • Education - Bachelor’s degree minimum

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to DHL on careers.dhl.com to apply

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