Head of General Services at Deloitte

Job Summary

• The Head of General Services will be responsible for building a world-class service unit that provides timely, quality, and cost-effective support to the organization. Services covered include facility management, equipment repair, procurement, and construction.

Job Description

Facility and Equipment Management

• Monitor and manage the major assets within the workplace to ensure maximum return on investment. Define and oversee cadence of inspection and preventative care for company equipment.
• Oversee renovation projects to improve efficiency or to meet regulations and environmental, health and security standards.
• Assist to manage transportation and other logistics processes
• Develop new strategies to streamline processes – increasing turnaround time, first time right and reducing cost

Procurement and Vendor Management Services

• Define an overall vendor management process that allows for flexibility and control of both vendor registration and deployment.
• Facilitate registration of reliable, cost-effective vendors across all service areas to bring competition and effectiveness to service delivery.
• Oversee cost-effective procurement of consumables and office supplies and their effective distribution across the consumer base.

Construction and new store development

• Oversee new construction efforts to develop cost estimates, manage construction process, and collaborate with all stakeholders (project managers, Quantity Surveyors, contractors etc.). Mentor a set of project managers to effectively deliver on individual projects.
• Build a system for location search, facilitating engagement of network of agents to source properties and screening them using our internal screening criteria.
• Oversee new store opening team responsible for setup of all aspects of a new store: internal fit-out, equipment purchase, staff training and merchandising. Help team members resolve cross-functional roadblocks to lead to on-time and effective store openings.

Budgetary Control

• Development of business plans and operational plans annually tied to the Organization’s strategic plan and the annual budget.
• Monitor inventory of office supplies and purchasing of new materials with attention to budgetary constraints.
• Ensure that projects/ development/ milestones/ goals are met and adhering to approved budgets.

General Administration

• Carry out oversight functions on all departments to ensure 100% achievement of corporate plans and goals
• Define strategy and ensure execution of key inter-company priorities
• Develop strategies to improve overall quality and productivity

Requirements

• Bachelor’s degree in engineering, construction or architecture preferred.
• 10 years of experience in facility management, administration or construction including 5 years in a supervisory/ managerial capacity, required
• At least 3 years leading general services team at a well-structured multi-location consumer business (e.g., banking, QSR)
• Experience negotiating and forming strategic partnerships; vendor relationships and regulatory bodies preferred.
• Deep expertise in facility management; procurement services and equipment repair
• Background in construction or extensive remodeling projects.
• Good understanding of best-practice strategies suitable for administrative duties.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software
• Candidates should be willing to reside in Ibadan or a minimum of 50% travel time will be required to shuttle between the candidate's base and Ibadan