Head of Dispatch at Ekesons Bros Nig. Ltd

Job Summary:

• Ekesons Parcel Services Ltd is seeking a highly organized and proactive Head Dispatcher to oversee and manage the daily operations of our dispatch team. The ideal candidate will lead the dispatch unit in coordinating timely parcel pickups and deliveries across multiple routes, ensuring operational efficiency and superior customer satisfaction.

Key Responsibilities:

• Supervise and coordinate the daily activities of the dispatch team to ensure timely parcel delivery and collection
• Develop and implement dispatch schedules based on demand and route optimization
• Liaise with drivers, customers, logistics staff, and management to ensure smooth delivery operations
• Monitor delivery operations in real time, responding quickly to delays, emergencies, or route changes
• Track parcels using company Mobile App to ensure accountability and transparency
• Provide leadership, training, and performance management for dispatch personnel
• Ensure adherence to safety, regulatory, and company operational standards
• Prepare and maintain detailed dispatch reports and performance metrics
• Resolve customer complaints related to delivery issues in a timely and professional manner
• Recommend and implement process improvements to enhance efficiency and service quality

Qualifications & Requirements:

• Minimum of HND/Bachelor’s degree in Logistics, Business Administration, or related field
• 3–5 years experience in dispatch operations, with at least 2 years in a supervisory or lead role
• Strong knowledge of parcel logistics, dispatch systems, and routing software
• Excellent communication, leadership, and organizational skills
• Proficiency in Microsoft Office Suite and dispatch tracking software
• Ability to work well under pressure and manage multiple priorities
• Knowledge of Nigerian road networks and logistics regulations is a strong advantage

Work Conditions:

• Office-based with regular field coordination
• May include weekend or after-hours oversight, depending on operational demands