Head of Commercial Operations at Jumia Nigeria

Department: Commercial - Commercial Operations

Job Objective

• The Head of Commercial Operations is responsible for anticipating and structuring the commercial activity and managing, coordinating the work of the commercial operations and Revenue Management teams. He aims at bringing an exceptional growth for revenue, volume, margin, assortment and conversion rate.
• The Head of Commercial Operations & Revenue is definitely a main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.

It includes 6 dimensions clearly identified:

• Business steering monthly and daily from topline to bottom line
• Commercial event organization
• Price management to ensure we offer the lowest prices across all markets
• Inventory management
• Revenue management to ensure Jumia accelerates its trajectory towards profitability
• Weekly analysis of our Jumia actual trajectory versus business plan

Responsibilities

• Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
• Giving daily and weekly visibility on key deviations versus Business Plan
• Defining, coordinating and executing Jumia promotional events, from Black Friday and jumia Anniversary to weekly commercial events
• Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
• Ensuring we maintain our gross margin by controlling Jumia retail and marketplace margins as well as assessing the performance of each revenue streams (value added services, logistic services, etc)
• Approving retail requests as well as repricing inventory twice a week taking into account coverage, age, write off/back
• Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”)
• Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
• Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
• Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team

Qualifications & Experience

• Top Business / Engineering Schools and Universities
• 5 years experience
• A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyze large data sets to make strategic decisions
• Amazing analytical skills
• Organized
• Structured
• Fast learner
• Resistant to stress
• Very independent with a strong ability to go further than the expectations

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds.