Head of Cards at Renmoney

The position

Renmoney seeks an exceptional Card Issuing and Operations Manager to drive the success of our evolving card products strategy. This role is pivotal in shaping the future of our debit, credit, prepaid, and virtual card offerings. You'll manage the entire product lifecycle, ensuring alignment with Renmoney's mission and our customers' ever-changing needs. We're seeking a leader who will thrive in our dynamic environment, combining strategic vision with operational excellence.

Responsibilities

• Product Strategy and Innovation:
• Craft a visionary product strategy for Renmoney's card issuance suite, factoring in market dynamics, customer insights, competitive analysis, and regulatory requirements.
• Champion innovation by proactively identifying new products, features, and partnerships that create market differentiation and deliver unparalleled customer value.
• Cross-Functional Leadership:
• Build strong partnerships with technology, operations, marketing, customer support, risk management, compliance, and other relevant teams to ensure flawless product execution.
• Demonstrate exceptional communication skills to align cross-functional efforts, resolve potential roadblocks, and drive overall success.
• Product Development and Launch:
• Collaborate closely with technology and third-party partners throughout the product development cycle. This includes requirements definition, features prioritization, testing, and launch.
• Champion compliance by ensuring card products adhere strictly to security standards, industry regulations, and Renmoney's internal policies.
• Market Intelligence and Customer Centricity:
• Proactively research market trends, competitor strategies, and evolving customer preferences. Leverage this knowledge to make informed product roadmap decisions.
• Maintain an unwavering focus on the customer experience. Collect and analyze customer feedback to drive continuous improvement of card products and services.
• Risk Management and Security:
• Work in close partnership with risk management and fraud prevention teams to develop and implement robust strategies that safeguard both customers and Renmoney.
• Stay abreast of emerging fraud threats and proactively implement countermeasures to protect cardholder assets and Renmoney's reputation.
• Operational Excellence and Performance:
• Define and monitor critical KPIs to assess card product performance, customer adoption, and overall business impact.
• Ruthlessly identify inefficiencies and drive process improvements, ensuring optimal operational efficiency for card issuing and support areas.

Requirements

Education:

• Bachelor’s degree in business, Finance, Technology, or a related field. Advanced degree (MBA) preferred.

Experience:

• Minimum of 7-10 years of progressively responsible experience in card issuing within a bank, fintech, or relevant payment services company.
• Proven track record of success in product management, product launch, and operational management within the card payments industry.

Knowledge and Skills:

• Deep understanding of the Nigerian payments landscape, including regulations, card associations, processors, and key players.
• Familiarity with Mastercard's associate membership program and its requirements is a strong asset.
• Outstanding analytical, problem-solving, and decision-making abilities.
• Exceptional leadership and influencing skills, with the ability to motivate and collaborate across teams.
• Entrepreneurial mindset with a bias towards action and results-driven execution.