Head of 3PL at Jumia Nigeria

Department: Logistics

Job Description

• The Head of 3PL (Third Party Logistics) will ensure on-time delivery and pickups through 3rd Party Logistics providers as per agreed Service levels.
• You will Manage 3rd party Logistics providers as required by the demand of delivery and pick up of Jumia shipments.

Key Responsibilities

• Formulate a set of SLAs and Processes for the 3rd Party Logistics providers as per the requirement and load from time to time.
• Managing 3rd party Logistics providers as per SLAs.
• Managing cost of delivery through 3PL vendors.
• Partner with 3PL vendors in order to identify and resolve issues in their delivery processes to ensure best performance for Jumia/Kaymu  deliveries.
• Structure and conduct analysis on 3PL performance data available to monitor and track performance.
• Monitoring the performance of all 3rd party service providers on  processes related to customer experience in SCM like timely delivery, completion of data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience.
• Manage 3PL vendor portfolio by:
  • Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage areas given to each vendor.
  • Constantly keep new service providers in the pipeline to enhance the bench mark of services to customer.
• Regular audit of data on deliveries and return pickups.
• Mitigate any likely risks in SCM Processes / Practices and Customer Experience.
• Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
• Reiterate on Values of Jumia/Kaymu at all levels.

Qualification and Experience

• A minimum of 2-3 years’ experience in the area of Logistics
• Bachelor's degree from a reputable University (MBA/MSc is a plus).
• Customer Service/Account Management
• Should have  experience in SCM in online or offline retail formats / FMCG companies.
• Should have experience in vendor management and have handled teams.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.