Head, Merchant Services Business at Appzone Limited

Job Description

Market Analysis and Research  

• Define the overarching market research strategy and utilize market insights to make high-level strategic decisions for market penetration for the product. 
• Ensure the alignment of product strategies with market data, foster cross-functional collaboration to capitalize on market opportunities and monitor the impact of market analysis on the company's growth and market share for the product. 

Strategic Partnerships and Alliances 

• Define the organization's partnership strategy and lead high-level partnership negotiations and agreements.
• Develop and execute partnerships for growth with merchants and other partners and drive business outcomes towards the delivery of partnership goals.
• Foster relationships with key partners, ensure alignment of partnership initiatives with company goals and monitor the strategic value of partnerships on market share and growth. 

Lead Generation and Sales Funnel Management 

• Define the company's lead generation and conversion strategy for the product, oversee the overall lead tracking and management system and set high-level lead qualification and scoring criteria.
• Monitor and influence lead conversion rates and effectiveness and evaluate the impact of lead generation on market share. 
• Manage existing accounts and plans for the delivery of both strategic and tactical initiatives.

Client Onboarding and Support 

• Define the company's client onboarding and support strategy for the product, monitor client satisfaction and onboarding at an executive level and oversee high-level support strategy initiatives.
• Foster cross-functional collaboration on client support and onboarding and evaluate the impact of client onboarding and support on the success of the product. 

Competitive Intelligence and Analysis 

• Define the organization's competitive intelligence strategy, utilize competitive insights to make high-level strategic decisions and foster cross-functional collaboration to capitalize on competitive advantages for the product.
• Ensure that competitive strategies are aligned with company goals and monitor the impact of competitive analysis on the market share and growth for the product. 

Product Knowledge and Expertise 

• Define the company's product knowledge and expertise strategy, monitor product knowledge and expertise activities at an executive level and ensure alignment of product knowledge efforts with strategic goals. 
• Foster cross-functional collaboration on product knowledge initiatives and evaluate the impact of product expertise on the success of the product. 

Product Presentation 

• Ensure organization-wide product knowledge and expertise, define the company's product presentation strategy and represent the organization in high-stakes product presentations. 
• Drive alignment of product presentations with overall strategy and oversee the impact of product knowledge and presentation on market share. 

Market Expansion and Client Segmentation 

• Define the company's market expansion and segmentation strategy, monitor market expansion and segmentation activities at an executive level and oversee high-level marketing strategies for new markets. 
• Foster cross-functional collaboration on market initiatives and evaluate the impact of market expansion and segmentation on the success of the product.
• Drive below-the-line activities to augment customer acquisitions and represent Qore at industry forums in order to continually drive awareness. 

Stakeholder Engagement / Management 

• Regularly interact across functional areas with senior leadership and executives to ensure alignment and that the departmental objectives are met.
• Develop long-term strategic relationships with industry stakeholders while leveraging those relationships to deepen the Qore footprint across the industry and region. 

Requirements

• Bachelors’ Degree or equivalent in Marketing, or any related field.
• 7+ years’ work experience in business development or sales role in a financial institution, and/or multinational B2B financial technology or technology company, with at least 2 years in a leadership capacity.
• Strong capabilities in B2B sales operations, relationship management, lead generation, lead conversion, negotiation, and product presentation.
• Good knowledge of software development, banking, and/or similar automated enterprise-based lending solutions.
• Excellent communication, presentation and analytical skills, good relationship management and negotiation skills
• Good business acumen and a strong drive for result with resilience, determination, capacity and willingness to learn, unlearn and relearn
• Excellent organizational skills and proven ability to collaborate, work, manage and interact with employees across different management cadres.
• Technology savvy with good knowledge of Lending Products and its variant solutions.