Head, IT Service Management at Stanbic IBTC

Job Description

• Responsible for ensuring IT Service delivery is optimal and meets business
  requirements and manages the Helpdesk Team to resolve issues within agreed Service Levels. He/she manages IT Finance, IT Governance, IT Communications and IT Vendor Management functions.

Qualifications

• First Degree in Computer Science, Engineering or related IT field
• ITIL, HDI, PRINCE 2, COBIT, Basic Financial knowledge

Experience:

• 10 to 15 Years in IT Service offering role(s). Masters in relevant field will be an added advantage
• Minimum of 5 years of IT process knowledge
• Basic financial understanding including payments and budgeting

Behavioural Competencies:

• Team Working
• Meeting Timescales
• Taking Action
• Producing Outputs
• Establishing Rapport

Technical Competency:

• Service Level Management
• Business Continuity Management
• Configuration Management
• Stakeholder Management
• IT Knowledge