Head, Information and Communication Technology at BDO Professional Services

Responsibilities
The ideal candidate who will be reporting to the Directors and the Partners must be able to:

• Administer and maintain the firm's IT infrastructures and information systems.
• Be responsible for information/digital security compliance, involving implementing IT controls to comply with Global IT Standards.
• Develop, implement, and maintain policies related to cyber security, data privacy, and IT infrastructure.
• Digitize manual business processes.
• Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the firm.
• Plan and oversee the installation and maintenance of computer systems, hardware and networks.
• Perform an ongoing support and maintenance of all hardware, software, and network components.
• Analyze resource utilization and develop strategies to optimize performance.
• Configure and administer On-Prem Microsoft Active Directory, Group Policies, DHCP, DNS, Folder Redirection and WSUS for security updates/patch management.
• Configure and manage Sophos XG 210 Firewall, including firewall rules for content filtering and internet usage, intrusion prevention system and threat monitoring/reporting etc.
• Administer and maintain Microsoft 365 environment, including Microsoft Exchange for email, Microsoft Teams for collaboration, Microsoft Intune for Security and Compliance, Azure Active Directory, Multi-Factor Authentication, and 0365 license management, etc.
• Configure and maintain Symantec Endpoint Protection antivirus of individual systems and servers from a central console.
• Manage the firm's website, including SSL certificate on DigiCert website.
• Perform daily server/system backup on QNAP NAS Storage and maintenance.
• Monitor the firm's network and escalate to ISP in case of outage or poor performance.
• Maintain the Local Area Network (LAN) after initial network setup.
• Support global applications peculiar to BDO on ServiceNow Portal.
• Manage the firm's Public DNS records.
• Direct the activities of the help desk to ensure that IT needs of users are met.
• Manage IT inventory, purchases, vendor recommendation and license management.
• Transfer knowledge, coach, and mentor subordinates.
• Provide second level helpdesk support.
• Execute any other job or project related to IT.

Qualifications and Experience

• A good First Degree in Computer Science, Computer Engineering, or Electrical/Electronic Engineering from any reputable institution.
• Proven experience as an IT Head or similar roles.
• Age: Not more than 35 years with minimum of 10 years post qualification experience in Information and Communication Technology
• Must be multi-talented, adaptable to change, and proficient with proven written and oral communication skills.
• Excellent leadership and interpersonal skills, with a track record of building and managing high-performing teams.
• In-depth knowledge of IT systems, infrastructure, security, and emerging technologies.
• Familiarity with relevant compliance and regulatory standards.
• Relevant certifications such as CISSP, PMP, ITIL, or COBIT 2019 are desirable.
• Hands-on experience of audit tools in a reputable Professional Services' firms will be an added advantage