Head - Enterprise Network Operations at Airtel

Job Description:

To drive the end-to-end network and IT strategy, planning, implementation, operational management of Airtel Business Networks business unit.

Job Responsibilities:

Leadership of Airtel Enterprise Business Network Teams:

• Operationally accountable and responsible for enterprise network planning, strategy and execution, enterprise network transmission and IP planning, implementation and service delivery, enterprise network operations and incident management, enterprise network projects and enterprise network inventory management and planning.
• Design and implement the appropriate systems and processes for trouble ticketing, fault tracking, SLA measures and service penalties.
• Develop key processes for managing customer communications, escalations and complaints.
• Agree a set of performance KPI targets and measures; regularly measure and report on network and IT relationship management and service performance against agreed targets.
• Initiate, conceptualize and deliver business change and process change initiatives, eradicating bottle necks that affect networks and IT services delivery and operations.
• Develop standard procedures for effective service delivery and management.

Presales support Management:

• Support the Sales team in business development and market stimulation activities.
• Manage the processes for scoping of the technical and operational feasibility of bespoke solutions and standard solution in line with the end customer requirement.
• Manage the trade-off between speed to market, cost and quality throughout the lifecycle of customer projects engaging stakeholders as required.
• Design and execute systems and processes for order capturing, order tracking, order closure, certificate of job completion, invoicing, revenue recognition and revenue assurance.
• Ensure effective management of a delivery tracker, for all ongoing enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.

Network Planning and Project Delivery & Reporting:

• Take forecasts from the enterprise sales and marketing team to design enterprise network.
• Lead the preparation of AOP & budget for capex and Opex including BOQ preparations & validation.
• Lead Preparation of RFP & Technical specifications, Vendor validation, selection and recommendations.
• Bandwidth and capacity planning & management.
• Day to day monitoring of KPIs of enterprise networks.
• Bring synergies with existing network infrastructure.
• Production of MIS for senior management.

Build a capable and motivated team to create a high-performance team environment:

• Provide clarity of purpose to the operational teams. Bring teams in sync with Airtel Enterprise Business objectives and create cohesive workforce.
• Coach, mentor and guide team members, ensuring high motivation and engagement.
• Put in place training and development plan for members of the team.
• Ensuring effective RHCI activities and identify team training needs and implement appropriate learning interventions.
• Recruit the right talent in consultation with function head, as per defined recruitment guidelines.
• Establish performance expectations and regularly review individual performance.
• Recommend appropriate rewards and recognition.

Experience & Educational Requirements:

• Bachelor of Engineering Degree (master’s degree in engineering is a plus).
• Sound knowledge of Mobile Network - Planning & Operations.
• Analytical and Presentation skills.
• Strategic negotiation skills.
• Minimum of twelve (12) years relevant experience in enterprise networks domain, with at least six (6) years senior management experience in an area of network planning.

Behavioral Requirements:

• Entrepreneurial disposition in decision making and managing resources.
• Logical decision-making abilities.
• Flexible and dedicated.
• Ability to innovate and deliver value to business.
• Ability to manage an outsourcing partner to effectively deliver on SLAs.
• Ability to motivate and lead both internal and external partners.
• Impeccable integrity and character.
• Go-getter.