Head, E-Business Reconcilation at LEAD Enterprise Support Company Limited

Job Objective/Summary: 

The Head of E-Business Reconciliation will provide leadership to the E-Business Reconciliation team and be responsible for resolving all transaction reconciliation issues and minimizing the incidence of fraud. 

Duties and Responsibilities: 

• The Head of E-Business Reconciliation will lead a team responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• An ideal candidate must have a grasp of how banking transaction processes work and analytical thinking on how to resolve disputes and reconcile transactions.
• Attending to customer and merchant disputes and ensuring prompt resolution.
• Liaising with switching companies and card schemes on settlement issues.
• Reconciliation of transactions routed through various payment platforms.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on the system.
• Perform other assigned tasks by the Head of Department. 

Job Requirements: 

• A good bachelor’s degree in Banking & Finance, Accounting or Finance. An ICAN certification will be an added advantage.
• A minimum of 4 years relevant experience, at least 3 years of which should be in Digital Financial Services or the banking industry with 2 years supervisory level experience.
• Knowledge of the electronic payment systems.
• Knowledge of the business, operating, and competitive environment.
• Strong knowledge of banking relationships and covenants.