Head, Collection and Recovery at TradeDepot

Overview

We are seeking an experienced and dynamic individual to lead our Collection and Recovery team. The ideal candidate will possess a strategic mindset, strong leadership skills, and a proven track record of optimizing collection processes and improving recovery rates. The successful candidate will demonstrate a deep understanding of risk management, compliance requirements, and the ability to drive results in a fast-paced environment. Excellent communication and negotiation skills are essential, along with a commitment to fostering a collaborative and high-performing team culture.

Key Responsibilities

Strategic Planning: 

• Develop and implement comprehensive collection and recovery strategies aligned with organizational goals. 
• Continuously assess and refine approaches to optimize recovery rates and reduce delinquency.

Team Leadership:

• Lead, motivate, and mentor a high-performing collection and recovery team. 
• Provide guidance on effective negotiation techniques, compliance requirements, and industry best practices.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) to assess the effectiveness of collection efforts. 
• Regularly analyze data to identify trends, challenges, and opportunities for improvement.

Process Optimization:

• Collaborate with cross-functional teams to streamline collection processes, leveraging technology and data analytics to enhance efficiency. 
• Implement innovative solutions to address emerging challenges and improve overall recovery performance.

Compliance Management: 

• Ensure the collection and recovery processes comply with relevant laws, regulations, and industry standards. 
• Stay abreast of changes in legislation and proactively implement adjustments to maintain compliance.

Relationship Management: 

• Cultivate and maintain effective relationships with external partners, including debt collection agencies, legal firms, and other stakeholders. 
• Collaborate with internal teams such as risk management and finance to assess credit risk and develop risk mitigation strategies.

Qualifications

• Bachelor’s degree in banking and finance or a relevant field.
• Master’s degree or additional certifications in credit and collection management is a plus.
• Minimum of 5 years of experience in collection and recovery management
• A proven track record of success in improving recovery rates and reducing delinquency.
• Deep understanding of collection and recovery best practices, compliance requirements, and industry trends.
• Proficient in data analysis and able to use metrics to drive decision-making. 
• Strong leadership and team management skills with the ability to inspire and motivate a diverse team.
• Ability to effectively communicate strategies, goals, and results to both internal teams and external partners.
• Experience in handling fraud related cases which entails investigating and liaising with relevant law enforcement agencies
• Certified Credit and Collection Professional (CCCP) or similar certifications are preferred.

Benefits

• A competitive salary with a performance-based bonus structure.
• A leadership role within a dynamic and innovative team.
• Opportunities for professional growth in a rapidly expanding company.
• Access to industry-leading tools and technologies for sales and CRM.
• A collaborative culture that values creativity and initiative.