Head, Change Management at Interswitch

Job Summary

• As Head, Change Management, you will create and execute agreed change plans and initiatives to maximize usage, adoption, and minimize resistance, while partnering with stakeholders to drive changes in people, business processes, systems, technology, job roles, and organizational structures, ensuring that all projects meet objectives on time and within budget by enhancing employee adoption and usage.

Responsibilities:

Designing Change Management Plans

• Preparing change management strategies to reduce expenses, increase revenue, and maximize efficiency.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery, and management of change communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Work with identified stakeholders to develop a change management project scope and articulate the impact of the changes to be executed.
• Provide adequate reporting and communication throughout the life cycle of change project

Performance Drive / Service Focus

• Achieve buy-in and support from Management and Leads at delivering the required changes by harnessing change objectives and goals.
• Drive implementation and monitor successes and failures experienced during the lifecycle of the change.
• Coordinate the execution of change projects.
• Provide periodic reports to track and monitor change impacts

Sustain Change Implementation

• Organize training engagement when and where required.
• Design a feedback platform to promote and enhance continuous improvement.
• Support the process management team to define and document more efficient processes.

Risk Identification & Analysis

• Define systems or control tools that would be used to implement successful changes and reduce or eliminate change failures.
• Manage systems and tools that ensures all change stages are delivered successfully and within agreed set timelines.
• Research and proffer strategies for resolving foreseeable challenges that may emanate from human resistance to change.

Required Qualifications

Academic Qualification(s):

• Bachelor’s degree in Business Administration., Engineering or a relevant discipline
• Master’s in Business Administration or any Management (Postgraduate) related degree (preferred)

Professional Qualification(s):

Relevant professional qualifications such as:

• Lean Six Sigma Green Belt
• Project Management Professional Certification
• Change Management Certification

Experience (Number of relevant years):

• Minimum of 7 years cumulative relevant working experience
• Understanding of Continuous Improvement and Project Management methodologies
• At least 2 years' work experience in Change Management
• Knowledge of concepts, techniques and theories associated with satisfactory service delivery