Head - Business Operations at GUO Transport Company Limited

Summary

• Direct point of contact for all terminal employees to maximize our company’s operating capabilities, collaborate with management to execute and oversee business strategies that guarantee customer satisfaction and retention.

Responsibilities

• Controlling the logistics operations by identifying and measuring all critical steps on the operations process to ensure that the minimum operations standards as required.
• Plans, directs, organizes and controls the activities within branch operations.
• Ensures efficient and profitable operations, uses independent judgment within the framework of established policies and objectives in decisions affecting branch activities.
• Makes recommendations and assists in the formulation of the company objective, polices and plans that meet our business objectives and ensure compliance.
• Plans, examines, analyzes and evaluates branch operations in respect to quality standards, safety standards and customer support.
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Employing strategies to ensure company’s growth.
• Effecting better business practices.
• Maximizing operating potential to exceed customers’ expectations and company goals.
• Monitor daily operations and address potential issues when they arise.
• Implementing plans to address losses and theft.
• Employing means to control company costs.
• Conducting performance reviews in a prudent manner and motivating staff.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.
• Delegating responsibilities to ensure staff members grow as capable participants.
• Employing various initiatives to coach employees to optimize their capabilities.
• Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.
• Ability to ensure all operations are carried on in an appropiriate, cost-effective way.
• Must be able to improve operational management systems, processes and best practices.
• Must be able to purchase materials, plan inventory and oversee warehouse efficiency.
• Must be able to help the organization's processes remain legally compliant and manage budgets and forecasts.
• Implement and monitor overall revenue generation and cost optimisation plans.

Specificaction

• Minimum of a first degree in Business Administration or other Social / Management Sciences.
• Relevant professional certification is an added advantage.
• Minimum of 5years+successfully managing a complex enterprise's human resources, operations or strategies
• Good knowledge of business analysis, customer service marketing
• Detail oriented/ analytical
• Team leadership skills, with ability to motivate others.
• Outstanding people skills
• Ability to work under pressure
• Ability to work independently
• Must be proficient in Microsoft Office with the ability to create and analyze complex spreadsheets using excel, and create and present power point presentations.
• Travels as required by business needs.
• Strong decision-making skills.
• Management skills.
• Excellent problem-solving skills.
• Strong time management skills.
• Good understanding of customer/client requirements.