Head, Business Development and Client Services at Elevated HR Limited

Job Summary

• The Head of Business Development and Client Services will play a crucial role in driving the growth and client engagement.
• This position will be responsible for developing and executing strategies to expand client base, fostering relationships with key stakeholders, and ensuring the delivery of top-tier service to all clients.
• The ideal candidate will lead business development efforts while managing and nurturing a high-performing team to achieve the company’s objectives.

Responsibilities
Business Development:

• Develop and implement strategies to increase revenue and market share.
• Identify, assess, and pursue new business prospects, strategic alliances, and untapped markets.
• Lead negotiations, create proposals, and make compelling presentations to prospective clients and partners.

Client Services:

• Oversee the Client Services team to ensure that they provide high-quality service.
• Develop and maintain long-term connections with clients.
• Serve as the primary escalation point for client problems, ensuring fast resolution.
• Gather client feedback to improve service delivery and inform product/service development.

Leadership & Management:

• Lead, mentor, and motivate the business development and client services teams.
• Set clear KPIs, monitor performance, and ensure accountability.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Manage budgets, forecasts, and resources effectively.

Stakeholder Engagement & Relationship Management:

• Develop and maintain positive connections with key stakeholders, such as partners, regulators, and industry organizations.
• Represent the organization at conferences, forums, and networking events.
• Enhance the company’s visibility and reputation within the industry.

Market Intelligence & Strategy:

• Monitor global and local market conditions for potential hazards and opportunities.
• Conduct market research and competitive analysis to predict industry trends.
• Transform market intelligence into actionable company strategies.

Requirements and Qualification

• B.Sc. Degree In Insurance, Business Administration, Marketing, Economics or in a relevant field while a Master’s Degree is strongly desirable.
• At least 10 years experience in Sales and marketing in Insurance and or in the financial sector.
• Proven track record of driving business growth and managing high-profile client relationships.
• Strong leadership, communication, and interpersonal skills.
• Excellent negotiation, networking, and presentation abilities.
• Strategic thinker with strong problem-solving skills and the ability to adapt to a dynamic environment.
• Knowledge of the insurance industry and regulations is essential.