Head BRM CPBB Nigeria at Standard Chartered Bank

RESPONSIBILITIES

Risk Management & Governance 

• Leverage Group resources to import and disseminate best practices from other countries to sustain effective products and sales control.
• Ensure accurate reporting of losses, risk events, policy deviations, CST, KCI exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.
• Identify new, thematic, and developing risks; provide operational risk advice through adhoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews, Peer review) at the unit level.
• Proactively identify key risks through Country Conduct Plan and Regional KRI Heatmap.
• Active participation in BRM transformation across CPBB AME/E.    
• Facilitate a framework for effective management of operational, compliance, conduct, and cyber security risks across the CPBB in country and in compliance with applicable internal policies and external laws & regulations leading to timely assessment of residual risks at Country level.
• Facilitate key Risk Committee meetings in Country CPBB to ensure quality governance of processes.
• Assist in terms of audits and ensure each audit closure pack is sufficiently drafted and evidence added is justified and accepted by the audit team.
• Evaluate processes across the Client Journeys within CPBB to ensure controls and governance are in place for any initiatives introduced in the Journeys.
  Coordinate various data remediation plans and provide governance oversight to ensure that CPBB is fully compliant with the Data Quality Management Framework (DQMF).
• Provide input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.
  Responsible for implementing and maintaining ERMF in the country, being the custodian of the CPBB Process Universe and instrumental in ensuring CPBB’s gross and residual risk profile is well maintained.
• Ensure there is a framework for effective management of non-financial risks, in compliance with applicable internal policies and external regulations leading to timely assessment of residual risks
• Ensure Satisfactory Audit Outcomes for Country CPBB
• Establish audit readiness and address any emerging risks and act to minimize audit failures.
• Act as the key business interface with Audit in country.
• Ensure full coordination of audit activities and reports.
• Review Audit’s Management Action Plans with Country Head CPBB and other key stakeholders to ensure full execution and commitment as agreed.
• Self-reflect on Audit findings with relevant Product Heads and Customer segment heads in country, and re-assess the control effectiveness as part of the residual risk ratings
• Ensure compliance with the highest standards of regulatory conduct and compliance standards as defined by internal and external requirements.
• Ensure that identified risks are subject to appropriate remedial action, escalated to the relevant senior committee if required and followed through to closure.
• Provide governance oversight and proactively manage existing risks and emerging trends for the country via NFRF, Client Experience Forum where applicable
  Engage with key stakeholders in country COO, CPBB (Personal and Affluent), WM, Functions including but not limited to T&I, Risk, Compliance, HR, Finance, Legal, Audit, CE etc) to ensure alignment across governance / control / conduct agendas for CPBB in country and within the region more broadly. 

Strategy

• Close collaboration with the Country CPBB COO, Regional BRM Teams and Regional WM COO Teams to ensure alignment of country priorities.  
• Own end-to-end accountability of CPBB policies, processes, and operational processes in supporting the CPBB business and strategy to achieve the desired client journey outcomes in country.
• Support Country CPBB Management in delivering strategy and outcomes on standard metrics/scorecard.
• Drive transformation of CPBB COO to align with Client Journey in the country. 
• Oversee the innovation and continuous improvement projects and be responsible for outcomes against key metrics (including but not limited to budget, volumes, productivity, accuracy, service levels, losses / lapses, issues, and the Enterprise Risk Management Framework).
• Develop and sustain a product sales compliance culture (review sales and services processes in country to ensure flawless execution and compliance, develop effective communication and supervise training to promote risk awareness and compliance culture, ensure gaps are identified and addressed, collaborate with other support functions to ensure a coherent, seamless delivery and strong governance).
• Engage key CPBB Country stakeholders to ensure alignment across governance/control/conduct agendas for WM and broader regional/businesses.
• Oversee projects and change management across all products in country regularly and consistently to ensure flawless execution and compliance.
• Project implementation (including Change Delivery) & Business Incident Management. This includes reviewing synergies in project implementation for projects that can benefit the region.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the Regional Head, BRM CPBB AMEE to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Drive the CPBB conduct agenda across countries, ensuring that Group and regulatory expectations are met in country.

Adopting to The New Ways of Working

• In depth knowledge of regional countries and its risk framework position. 
• Help the BRM regional team to create an intelligent and dynamic risk identification team by continuously giving new ides to improvise the existing process of risk identification and management.

Risk Analytics

• Help the regional team to develop more analytical scenarios to drive automation. 
• Participate in delivering a remediation plan for the proven exceptions coming from those risk instances. 
• Monitor and help track with countries in terms of remediation status of the exceptions. 

Conducting Peer Reviews

• Do independent assessments of risk management and internal control environment of CPBB businesses in the region. 
• Act as a team member as on when required for the peer review across the region. 
• Excellent business writing skills and in-depth process and system knowledge across CPBB.    

Other Responsibilities

• Build strong connection and relationships with stakeholders, challenging and advising on conduct related risks
• Embed Here for good and Group’s brand and values in Wealth Management.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Academic or Professional Education/Knowledge – As per Bank’s requirements and HR R
• Licences and Certifications’ /accreditations Wealth Certifications
• Professional Membership- None
• Language -English

Profile

• Master’s Degree Holder and a good experience in Wealth Management products and Sales processes.

Leadership

• Charismatic Team leader who shows leadership initiative and assertiveness 
• Self-motivated and motivating
• Work well under pressure

Proficiencies and Knowledge:

• Wealth Products
• Sales policies and procedures
• Group governance requirements
• L&C Requirements 
• Audit requirements
• Local Regulations
• Operational risks

Role Specific Technical Competencies

• Risk Management 
• Risk Analytics 
• Team Player 
• Coordination and execution
• Collaboration and teamwork 
• Communication and listening