Head, banking Operations at Balogun Gambari Microfinance Bank Limited

Location: Ilorin, Kwara

Job purpose

• The Head of Operations plans directs and manages the overall banking operation operations in line with the overall strategy of the bank.

Duties and Responsibilities

• Oversee customer support processes and organize them to enhance customer satisfaction.
• Identify and mitigate operational risk.
• Establish operating rules and policies and monitor compliance.
• Thorough knowledge of bank operations functions
• Monitor and supervise daily operations to ensure a free flow process.
• Create a strong professional workforce by developing competent individuals in the banking operations team.
• Cash management and provision.
• Oversee the booking of loans and other banking activities in compliance with due process
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Collaborate with heads of other units to develop best practices for successful banking operations
• Ensures the branch and vaults are opened and closed on a timely basis.
• Enforces dual control procedures at all times.
• Facilitates teller buys and sells to the vault and balances vaults.
• Maintains monthly efficiency logs.
• Oversees teller duties and assists line with customer transactions during peak periods.
• Audit teller drawers and prepare teller disciplinary notices as required.
• Schedules tellers for adequate coverage at all times.
• Performs pre-audits to ensure ongoing adherence to compliance procedures.
• Maintains and tests alarms and other security devices.
• Stay informed of all deposit, business and consumer loan products.
• Maintains adequate cash supplies at the facility.
• Balances and troubleshoots ATM/debit card concerns.
• Maintains proper teller and vault cash levels.
• Reports facility/building concerns to maintenance.

Qualifications

• HND / BSc / in Accounting, Finance or relevant field
• Evidence of completion/ exemption of/from NYSC
• MCB Certification is compulsory

Experience:

• Minimum of 5 years of banking experience in related job roles.
• Prior managerial experience in a similar role or capacity
• Analytical and practical understanding of workflow, capacity planning/optimization and process implementation
• Metrics-driven mindset

Skills:

• Outstanding communication and people skills
• Knowledge of all regulatory policies and procedure
• Ability to recognize problems and apply Risk Management techniques to address them
• Strong planning, organizational and time management abilities
• Excellent Leadership, team management, developing and mentoring
• High-level influencing and interpersonal skills
• Relationship building, negotiation, problem-solving and troubleshooting
• Excellent verbal and written communication skills
• Meticulous attention to detail and accuracy.