Head, Agency Banking at Optimus Bank

We are seeking a strategic and results-driven professional to lead our Agency Banking Division. The ideal candidate will be responsible for driving financial inclusion, expanding our agent network, and ensuring operational excellence in line with the bank’s digital transformation and growth strategy.

Responsibilities Include:

• Develop and implement the overall strategy for agency banking to drive growth, profitability, and market share.
• Work with all stakeholders to ensure the successful implementation of the Agent Banking and Financial Inclusion strategies of the Bank
• Regularly review agency banking operations against regulatory standards, the Bank standards, agent contracts, service level agreements, and regulatory requirements
• Lead initiatives to improve agent performance, customer experience, and transaction volumes.
• Collaborate with Product, Technology, and Operations teams to ensure seamless service delivery and innovative channel offerings.
• Ensure compliance with regulatory standards and internal policies.
• Drive partnerships with fintechs, aggregators, and other stakeholders to enhance distribution reach.
• Monitor performance metrics and prepare regular reports for management and regulators.

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 10 years’ experience in retail or digital banking, with at least 5 years in a senior management role within agency banking

Other Requirements

• Proven track record in developing and executing channel expansion strategies.
• Strong understanding of financial inclusion, digital payment ecosystems, and agent management models.
• Excellent leadership, communication, and stakeholder management skills.