Hausa Speaking Telesales Representative at PalmPay

Job Brief

• Palmpay is looking for an enthusiastic Hausa Telesales Representative to contribute in generating sales for our company.
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective Telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The primary goal is to help Palmpay grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales target and facilitate future sales
• Keep records of calls and sales and note useful information.

Requirements

• B.Sc / BA in relevant fields of study.
• Proven experience as Hausa Telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales target preferably over the phone
• Good knowledge of relevant computer programs (e.g. MS Excel, CRM software) and telephone systems
• Must know how to speak Hausa.
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints