Hardware Repair Technician at Start Innovation Hub

Job Description

Diagnose, troubleshoot and repair devices while ensuring all Quality Assurance Standard Operating Procedures are met 100%. Train and mentor wannabes. Previous experience with repair, laptop, system unit, MacBook, Chromebook, soldering, cell phone and console is required.

Key Responsibilities

• Diagnose, troubleshoot and repair cell phones, computer systems and consoles.

• Handle data recovery using software tools.

• Educate and advise clients on best practices as regards system maintenance.

• Ensure all QC checks are completed to minimize any warranty returns

• Maintain a positive work environment.

• Answer phone calls with a professional, courteous and friendly demeanor

• Carry out training and mentorship programmes for wannabes and interns

Qualifications

• Minimum of 2 year experience with product service support or troubleshooting electronics.

• Must be a fast learner with interest in 3D printing, CAD and CAM

• Minimum of Senior Secondary school certificate. Tertiary institution degree is an advantage.

• Strong oral and written communication skills

• Strong teamwork and collaboration skills

• Basic knowledge of Microsoft Office

• Ability to work flexible hours, including weekends and holidays

• Strong research capability

• Ability to use Google search, YouTube etc

• A+ Certification will be an advantage (not compulsory)

Preferred Competencies

• Integrity and Trust

• Strong organizational skills

• High attention to detail

• Perseverance

• Knowledge of Windows OS, Linux OS, Mac OS, Android OS & iOS

• Ability to lift 10KG weight

Additional Information

This is not a remote position, you must be based in Uyo, Akwa Ibom State.