Guards Department Manager at Boolean Labs Limited

Job Summary

• The Guards Department Manager will provide strategic and operational leadership over the company’s guard force operations across all zones.
• This senior role involves supervising Zonal Coordinators, ensuring effective deployment, discipline, performance management, and client satisfaction.
• The ideal candidate will be a highly experienced security professional with a strong background in managing large-scale guard operations and leading field teams in a structured, fast-paced environment.

Key Responsibilities

• Provide overall leadership and direction to the Guards Department, overseeing all zonal operations.
• Supervise Zonal Coordinators and ensure the effective management, deployment, and discipline of all guards.
• Maintain manpower balance across sites, ensuring that client requirements are met promptly and efficiently.
• Oversee guard performance, attendance, and adherence to standard operating procedures (SOPs).
• Work closely with the Operations and HR teams on recruitment, training, and disciplinary processes.
• Conduct periodic operational reviews, audits, and field inspections to maintain service quality.
• Liaise with clients to address service issues, evaluate satisfaction, and maintain strong operational relationships.
• Analyze manpower utilization, incident reports, and turnover trends to inform decision-making.
• Implement strategies to reduce absenteeism, enhance retention, and improve service delivery.
• Develop operational plans, budgets, and performance reports for management review.
• Ensure compliance with company policies, regulatory requirements, and industry standards.

Requirements

• Minimum of HND / BSc in Security Management, Criminology, Business Administration, or related field.
• Proven experience leading large, geographically dispersed guard teams through middle managers or coordinators.
• Minimum of 15 years’ experience in security operations management
• Good knowledge of patrol systems, guard management, and general security operations.
• Excellent leadership, communication, and decision-making skills.
• Strong understanding of manpower planning, deployment logistics, and client relationship management.
• High level of integrity, sound judgment, and a proactive mindset.
• Plus: Prior experience managing over 100+ guards through multiple zones or branches.

Key Competencies:

• Strategic Leadership & Team Management
• Operational Oversight & Compliance
• Discipline & Performance Monitoring
• Client Engagement & Relationship Management
• Analytical Thinking & Problem Solving.