Growth Manager - Digital Payments at Interswitch

Job Purpose

To drive the adoption and usage of digital payment solutions within a target market. This involves developing and executing strategies to acquire new users, increase engagement with existing users, and ultimately boost the overall transaction volume and revenue generated through digital payment platforms.

Job Summary

• To develop and implement growth opportunities of Interswitch payment solutions and Services within and outside its country of coverage 
• To drive product feature enhancements and service platform optimization that creates unique long-term value for its value chain (customers/shareholders/markets) 
• To transform the Interswitch web payment offerings into a robust digital financial distribution Ecosystem 
• To co-ordinate, manage and support the sales & account management structure with Sales Network (i.e. technical support, advisory services and lead conversion strategies that increases Interswitch’s revenue) 
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high volume merchant acquiring 
• Grow transaction volume through channel features and capacity building by working with product, project, developers, and other existing internal resources. 
• Ensure service excellence to all acquired merchants and partners by engaging with the service and operations management teams on behavior of the customers. 
• Identify, research, develop, implement, deploy, and manage new business initiatives across all market types to optimize channel usage and business value by owning merchants in these markets and its sub segments. 
• Develop intelligent, relevant and world class business documentations for market and merchant engagements as required by all relevant internal stockholders. 
• Acquire strategic partnerships that enables access to market and merchant clusters relevant to the business objectives and would contribute to business value both short term and long term 
• Business Development – Merchant Acquiring - Retail Market 
• Develop strategies and implement same to deepen product penetration and increase product market share in the retail space in Nigeria 
• Conceptualize, build business case and pricing models for the WEB payment channels 
• Find and assess business opportunities in assigned channels and market 
• Develop and execute the delivery of an integrated payment Ecosystem around the WEB channel 
• Analyze and guide sales network on quality leads to generated per product across applicable market sectors 
• Establish and maintain excellent working and process operations with matrix teams seamlessly 
• Prepare detailed business requirement/ specifications documents of new business initiatives / products features and liaise with relevant shared technology and product teams to deliver product. Work with the assigned Product/Marketing Team to deliver quality sales kits for the Sales Team 
• Screens potential business deals by analyzing market needs, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. 
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations 
• Protect Interswitch's value by keeping information confidential. 
• Develop a rapport with strategic/key clients, set targets for Sales Network and provide support that will continually improve the business relationship. 
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 
• Build in-house capacity for integrating Interswitch payment solutions into merchant’s business ecosystem. 
• Provide Training plans and content for assigned products to be delivered to both inhouse and external clients. 

Product Management:

• Define product vision, roadmap and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy 
• Provide backlog management, iteration planning, and elaboration of the user stories 
• Work closely with the Technical Product Manager to create and maintain a product backlog according to business value or ROI 
• Collaborate with cross-functional teams and approaches to define a compelling and feasible product vision for our platform strategy execution 
• Translate platform vision into a product roadmap that balances customer needs with internal resources 
• Conduct market research to determine market size, penetration and opportunities 
• Conceptualize, prioritize, and write succinct product requirements to cross-functional working team 
• Be a resident domain expert in one or more of product capabilities and functions / features 
• Evangelize and train sales, marketing, operations and services delivery teams on the product capabilities 
• Communicate progress against roadmap and product performance across the cross-functional team as well as throughout the organization 
• Partner with Group Shared Technology and Business Development teams to build and launch world-class products 
• Refine product vision based on feedback from end users, support teams, and other internal and external stakeholders 
• Track product effectiveness and continually work toward a tangible and sustained value proposition Ensure market messaging is consistent with product functionality and highlights distinctive value proposition(s) 
• Research and analyze market, the users, and the roadmap for the product 
• Carry out competitor and market analysis 
• Keep abreast with Agile/Scrum best practices and new trends

Key Competencies Requirements:

Functional/ Technical: 

• Information Gathering & Analysis 
• Information Management (confidentiality) 
• Strategic Perspective Selling skills Presentation skills 

Negotiation & Persuasion skills 

• Project management Products/ Services Knowledge and Application 
• Technical knowledge of the specific area of assignment and of overall company activities 
• Customer Service Oriented 
• Financial Modelling 
• Business Case/Plan Development

Managerial: 

• Manage and prioritise time 
• Plan and organize and schedule work
• Active listening 
• Make decisions and weigh risk 
• Think clearly and analytically 

Leadership 

• Client engagement at all levels

Behavioural: 

• Personal Credibility 
• Customer (internal & external) focus 
• Communication: Oral & Written 
• Demonstrate the requisite Leadership Followership Disposition 
• Decision making
• Work planning 
• Analytical Thinking/Solving Problems 
• Listening 
• Result-oriented 
• Highly attentive to detail 
• Ability to multi-task 
• Friendly 
• Confident 
• Ability to work well under pressure 

Academic Qualification(s): 

• Good first degree (preferably in a business-related discipline) 
• Experience (Number of relevant years): 
• 5 – 7 years’ experience in digital financial industry 
• In-depth understanding of the industry 
• An understanding of the Interswitch Products  Business Management