Group Life Claims Deputy Manager at AIICO Insurance

Job Description

• The Group Life Claims Deputy Manager at AIICO Insurance will be responsible for managing and overseeing the claims process for group life insurance policies.
• This role involves ensuring the accurate, efficient, and timely processing of claims, coordinating with various departments, and maintaining high levels of customer satisfaction.
• The Deputy Manager will assist the Group Life Claims Manager in strategizing and implementing policies and procedures to optimize claims operations.

Responsibilities
The following are the responsibilities of the Group Life Claims Deputy Manager:
Claims Processing and Management:

• Oversee the end-to-end claims process for group life insurance, ensuring accuracy and compliance with company policies and legal regulations.
• Review and approve large and complex claims, ensuring all necessary documentation and evidence are provided.
• Coordinate with underwriting, finance, and other departments to facilitate smooth claims processing.
• Manage a team of claims adjusters and examiners, providing guidance and support to ensure high performance and efficiency.

Policy and Procedure Development:

• Assist in the development and implementation of claims handling policies and procedures to improve efficiency and service quality.
• Monitor and analyze claims data to identify trends and areas for improvement.
• Ensure compliance with internal policies and external regulations, staying updated on industry changes and best practices.

Training and Development:

• Provide training and development opportunities for the claims team to enhance their skills and knowledge.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster a collaborative and supportive team environment.

Reporting and Analysis:

• Prepare and present regular reports on claims status, trends, and key performance indicators to senior management.
• Analyze claims data to identify patterns, fraud, and opportunities for process improvement.
• Utilize data to forecast future claims trends and inform strategic decision-making.

Customer Service and Communication:

• Serve as a point of escalation for complex or disputed claims, providing resolutions in a professional and timely manner.
• Communicate with policyholders, beneficiaries, and intermediaries to explain the claims process, requirements, and decisions.
• Ensure a high level of customer satisfaction by addressing inquiries and concerns promptly and effectively.

Requirements

• Bachelor’s Degree in Insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus
• Professional certification in insurance (e.g., Chartered Insurance Institute certification) is mandatory.
• 5 - 7 years of experience in the insurance industry, with at least 3 years in a managerial role within life insurance claims management.
• Proven track record of managing and improving claims processes and teams.
• Proven leadership and management experience
• Strong technical knowledge of group life insurance products and claims processes
• Excellent communication, problem-solving, and analytical skills.

Benefits

• A career at AIICO Insurance Plc. affords a truly unique experience which offers more than just the opportunity to work for a strong, stable and value- rich company.
• A career at AIICO is an opportunity to be part of a company with a strong legacy, a dynamic structure, a futuristic outlook and a company that continuously impacts the society in many positive ways.
• AIICO affords its employees an unparalleled foundation on which to build their careers, creating the opportunity of being part of a bright, interesting and experienced team working together to chart new paths in the insurance sector.
• We offer not only an opportunity to build your career and realize your potentials but the rare chance to make a difference in the lives of our diverse clientele and the society at large.