Group Head, Payment Services at Hope Payment Service Bank

JOB PURPOSE: 

• To grow and acquire merchant base and grow transaction counts and volume from time to time.
• Responsible for managing partnership and relationship with billers among others.
• Manage online sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.
• To manage, establish and maintain positive customer relationships, plan and deliver effective marketing strategies and monitor the progress of new and existing products to ensure growth and profitability of the company.
• Sell Solutions to Govt’s and Govt parastatals that will lead to customer onboarding and growth in transactions. 

KEY RESPONSIBILITIES:

Merchant Services:

• Acquire and Manage Billers/Merchant On-boarding process.  Identify and sign new partnerships.
• Win new businesses from clients and manage relationship with clients to grow the existing business
• Prompt deployment and proper maintenance of POS Terminals/Telephone POS and preparing monthly report showing the various income lines which is presented to management.

E-Commerce: 

• Develop and manage strategies to/and Acquire Merchants for the Banks e-commerce platforms and solutions
• Develop innovative solutions and products tailored to specific needs of the markets
• Manage existing relationship with clients to increase the share of wallets of the clients.
• Carry out strategic online marketing plans of the bank
• Manage the overall user experience including site navigation, content development and promotional campaigns
• Create engaging content for a variety of mediums including web, social media and more
• Ensuring an appropriate design, programming, and testing of the bank’s online based activities.
• Analysis of the e-commerce related performance.
• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
• Creating frameworks that transform our social media sites into highly profitable platforms.
• Analyzing traffic to inform website maintenance and the effectiveness of Hope marketplace.

Government Payment:

• Develop and manage strategies to Acquire Government and Government Parastatals for revenue collections and disbursements
• Develop and manage strategies that will lead to on-boarding of customer accounts through Government disbursements and drive the accounts for transactions. 

Others as maybe assigned.

EDUCATION:

• Minimum of first degree is required while Master’s degree and professional qualification or accreditation is desirable

SKILLS NECESSARY FOR JOB FUNCTION:

• Good knowledge of MS Office.
• Ability to develop and execute payment services strategies.
• Ability to identify and mitigate risks associated with payment services
• Analytical Skills/ Initiative/Creative
• Results-oriented/self-motivated
• Ability to multitask and detail oriented
• Ability to identify and implement business projects
• Excellent presentation and communication (verbal and written) skills

EXPERIENCE:

• Minimum of 15 years post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, FMCG, Micro Finance, Banking/Financial Services sectors.