Group Head Banking Platform at Trusoft Limited

JOB OBJECTIVE(S)

• Lead the strategic development, implementation, and management of banking platforms to ensure seamless, secure, and scalable transaction processing, payment integrations, and compliance with industry standards.
• Drive operational excellence, innovation, and team performance to deliver best-in-class banking services for merchants, financial institutions, and end-users.

DUTIES & RESPONSIBILITIES

• Oversee the end-to-end management of banking platforms, including transaction authorization, clearing flows, and fee calculations for merchants and partners.
• Develop and execute strategies for integrating banking platforms and ensuring relevant compliance.
• Lead platform updates, migrations, and new feature rollouts, ensuring minimal disruption and high scalability.
• Ensure compliance with PCI-DSS, PCI-PIN, and PCI-3DS standards and implement security protocols.
• Collaborate with cross-functional teams to resolve edge cases and optimize customer experiences.
• Mentor and lead a team of platform specialists, fostering a culture of innovation, accountability, and continuous improvement.
• Establish and monitor performance metrics and alerting systems to maintain >99.9% platform uptime and rapid issue resolution.
• Document processes, integrations, and compliance procedures, ensuring comprehensive guides for internal use and regulatory adherence.
• Act as a liaison between the organization, and external stakeholders (e.g., banks, vendors) to align on implementation and operational goals.
• Drive automation of operational processes to enhance efficiency and reduce manual interventions.

KEY PERFORMANCE INDICATORS

• 99.9% uptime for banking platforms and associated services.
• 100% compliance with regulatory frameworks
• 99% of platform incidents resolved within SLA timelines.
• Successful completion applicable regulatory audit and reports.
• Accurate and timely documentation of all platform processes and integrations.

JOB REQUIREMENTS

• Education: B.Sc./HND in Computer Science, Computer Engineering, or related field; Master’s degree or MBA is a plus.
• Certifications: ITIL, PMP, or CISSP required; Oracle, PostgreSQL, MSSQL, or MySQL certifications are a plus.
• Experience: 10+ years in FinTech, banking platforms, or e-payment systems, with at least 5 years in a leadership role managing core banking, transaction switches or acquiring platforms.

KEY COMPETENCY REQUIREMENTS

Knowledge:

• Deep understanding of banking platforms and e-payment systems.
• Good knowledge of database management and ISO 8583.

Behavioral

• Strategic and visionary leadership with a focus on innovation.
• Proactive, detail-oriented, and accountable for team and platform performance.
• Excellent interpersonal skills to build relationships with internal and external stakeholders.

Skill/Competencies:

• Advanced troubleshooting and performance optimization for banking platforms.
• Proven ability to lead cross-functional teams and manage complex projects.
• Expertise in process automation, documentation, and performance monitoring.
• Strong written and verbal communication for stakeholder engagement and reporting.
• Familiarity with Windows and Linux OS (Oracle Linux preferred) for platform operations

REPORTING RELATIONSHIPS

• Functionally and Administratively Reports to: Director of IT & Operations and Group Chief Technology Officer (GCTO)