FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop world class yet localized systems, processes and structures required to achieve...
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The suitable candidate would learn the essential processes of quality customer service, swift customer engagement and also be exposed to creative things in the industry.
This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.
Responsibilities
Resolve product or service problems by clarifying client/customer complaints, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
Prepare product or service reports by collecting and analysing client/customer information.
Contribute to team effort by accomplishing related results.
Provide support for efficient customer service processes
Carryout other task(s) as assigned
Person Specification
B.Sc / HND qualification in Business Administration or a similar field.
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