Global Program Lead, Nigeria at VisionSpring

Description

• Are you a change maker, excited about quality and client experience, who wants to play a pivotal role in correcting the vision of millions of low-income customers so they can work, learn, stay safe, and care for their families?
• The pioneering social enterprise, VisionSpring, seeks a global lead for See 2 Earn programs to lead the strengthening and expansion of the program.
• This is our largest program segment as, above all, eyeglasses are a livelihoods intervention. Just when skilled adults are peaking in their abilities – whether they are agricultural, artisan, factory, or cooperative workers – age-related blurry vision jeopardizes their livelihoods and their income.
• Eyeglasses fix that, enabling adults to maintain their productivity, extend their working years, and continue to care for their families.
• The global lead will work closely with all the VisionSpring countries (India, Bangladesh, Vietnam, Ghana, Nigeria, Kenya and Uganda) that are currently running See 2 Earn programs to provide technical support to VisionSpring team members and our implementing partners.
• See to Earn in VisionSpring covers 3 programs, Clear Vision Workplaces, Livelihoods in Focus and Community Screening in general.
  • Livelihoods in Focus is a 5-7 year, $70 million effort that will screen and correct the vision of 8.2 million tea, coffee, cocoa and artisan workers and unlock more than $1 billion in extra earnings for workers and their families.
  • The Clear Vision Workplaces program launched in 2018 bringing together leading brands in the apparel, home goods and footwear sectors to screen the vision and provide glasses to factory workers in Bangladesh, India and Vietnam. One in three workers does not have the glasses they need to see clearly. Since starting the CVW program has screened the vision of more than half a million workers and helped more than 200,000 of them see clearly through eyeglasses.
  • Community screenings are all other screenings in communities around the world that target adults to improve their livelihoods (apart from drivers as they will fall under the See to be Save program).
• The Global Lead is part of the Global Program Department, this department consists of 4 units, Monitoring, Evaluation, Research and Learning (MERL), Quality Assurance and Client Experience, Program Implementation and Innovation.
• This position is part of the Program Implementation unit and provides technical support to VisionSpring team members in all of our countries, particularly those responsible for the delivery of the See to Earn programs.
• The Global Lead works hand in hand with the Monitoring, Evaluation, Research and Learning unit to ground best practices in evidence.
• The Global Lead is a member of VisionSpring’s Global Program Office and reports to the Global Vice President of Programs (based in Accra).
• The Global Lead will preferably be based in any of the countries where VisionSpring is operational with the flexibility of travel to the remaining/other countries. The duties and responsibilities presented below may change and develop as our activities evolve and expand.

What You’ll Do
Support the development of the See to Earn strategy:

• Develop the overall See to Earn strategy.
• Develop and grow the Livelihoods in Focus model.
• Build out the Clear Vision Workplace strategy in line with organizational vision and priorities.

Management & organization:

• Work effectively with VisionSpring See to Earn Leads in each country and the global MERL team to progress the objectives for See to Earn and achieve program objectives.
• Define technical competencies and skills needed to deliver on See to Earn in all countries.
• Build the capacity of our program leads and other relevant project leads.

Monitor, Track, Evaluate & Report Results:

• Ensure fully-validated monitoring and tracking of data on key trends and drivers for each of the programs under the See to Earn program and provide monthly reports on progress vs. targets and recommendations on interventions for the Country Teams to implement.
• Collaborate with the Global Evaluation and Research lead to ensure key research priorities in the See to Earn programs are identified and implemented.

Capacity building and support:

• Provide continuous support to improve the quality of our See to Earn programs and the client experience in all our countries
• Organize Learning Hubs for the different programs under See to Earn to share learnings and insights.
• Develop the operational manual for the See to Earn programs and embed them in the different country programs to ensure team members have easy access and understanding of VisionSpring’s See to Earn tools, processes and systems and best practice.
• Train team members on See to Earn tools, processes and systems in collaboration with the head of the training/learning department where relevant.
• Support the recruitment, management, development of team members and motivate them to deliver the highest quality of services.
• Contribute to program knowledge management.

Business Development:

• Support future project design by contributing to proposals ensuring that See to Earn programs are fully funded through collaboration with the resource mobilization team.

Requirements

• Minimum of 5 years of progressive experience on the operations side of health care service delivery, preferably with outreach services.
• Master's Degree in Businesses Administration, Marketing, Health Management / Public Health, or commensurate work experience in related to public health programming.
• Experience in technical support and coaching of partners and/or team members.
• Ability to positively influence people without having line management relationship.
• Strong commitment to respectful collaboration with multi-lingual team members from diverse backgrounds.
• Fluency in English, written and spoken.
• Ability to travel 30% of the time. Willingness to travel internationally and work in locations with limited infrastructure.
• Preferred experience and skills: (1) Experience working in sub-Saharan Africa, India, Bangladesh; (2) Working in a high-growth or start-up environment; (3) Working in an international organization operating in low- and middle-income countries. (4) Experience as program lead.

About You:

• Mission-driven, entrepreneurial leader. You build a mission-driven unit to support the delivery of the organization’s long-term outcomes widening our outreach. You foster ideation, iteration, creativity and learning.
• Passionate about quality standards. You love understanding the quality of our services and practices and are passionate to further improve quality standards on a global scale.
• Customer centric. You center program-quality around defined value propositions, customer experience, and feedback.
• Scaling champion. You are motivated to transform local and national processes and protocols into scalable approaches that can be adjusted to reflect country contexts but ensure similar quality and client experience across the board.
• Inclusive player-coach. You mentor and develop people. In a diverse, growth-stage organization you create opportunities for participation and increased responsibility. You model vulnerability and accountability, and roll-up your sleeves to deliver when and where needed.

Compensation

• Salary range will be disclosed to candidates invited for a preliminary interview.
• Annual performance-based bonus.
• VisionSpring offers competitive benefits, including health insurance, gratuity funds, and generous vacation/personal time.