General Manager at Philban Consulting

Duties

• Oversee the operations fumctions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness
• Ensure company standards for housekeeping, decor and guest services are met
• Answer guest questions about hotel services and policies
• Keep track of the hotel’s financials
• Monitor staff performance, ensuring the hotel is running well and guests are happy
• Coordinate front-office and back-office activities and resolve any problems
• Set budgets and room rates, allocate funds and approve expenditures for various departments.

Qualities and Skills

• Candidates should possess a B.Sc Degree with 3+ years relevant work experience.
• Ability to lead a large group
• Attention to detail
• Ability to work in a fast-paced, high-stress environment
• Excellent written and verbal communication
• Knowledge of all hotel operating procedures
• Critical-thinking and problem-solving skills
• Ability to manage several budgets
• Excellent customer service and interpersonal skills.