General Manager at Greengates Group

The Job Summary:

 General Manager is responsible for driving growth in the company and setting business objectives for the company. He must have strong business acumen with great people management skills.

Job Responsibilities

• Responsible for creating and delivering the growth strategy for the business with full P&L accountability.
• Responsible for general management of the business unit and provides guidance to managers and other leadership colleagues as well as motivation to all staff within the unit.
• Supervise and assign duties to company subordinates.
• Operate a client-responsive organization and be the point elevation person for clients when required.
• Oversee the store, account admin to ensure proper accountability, etc.
• Direct the planning and coordination of a Greengates Specialties plan including facility expansion and equipment modifications to support future business growth and compliance.
• Leads the budget process and accounting, booking keeping of stock

Key Responsibilities

Financial

• Develop appropriate business strategies to achieve financial targets
• Prepare team business plans, budgets and any subsequent revisions
• Review monthly team and financial performance against plans and budgets
• Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
• Prepare marketing, sales and call reports as defined below
• Deliver revenue budget
• Manage cost budget to achieve cost reduction targets
• Ensure timely collection of receivables

Customer Relationships

• Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
• Implement customer commitments as defined and/or agreed during marketing calls
• Log/report and evaluate all customer complaints/issues
• Ensure timely and satisfactory resolution of all customer complaints/issues
• Implement a process which quickly/immediately surfaces and documents customer issues/complaints
• Identify and develop new customer segments

Internal Business Processes

• Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed-off.
• Set up and document business processes which assure our revenues and deliver customer satisfaction.
• Set-up and maintain ordered customer files in a standardised format which facilitates speedy and efficient access to customer and business information.
• Ensure that all in-coming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
• Develop and periodically review pricing structure for all the revenue areas.
• Have a friendly disposition towards the regulators of our business.

Innovation, learning & growth

• Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
• Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
• Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
• Lead by good example

KPIs (Key Performance Indices):

Financial Measures:

• Achievement of overall revenue target to be set on assumption of duty
• New business development (revenues from new customers and products)
• 95% Collection of receivables within 60 days maximum
• Cost consciousness and achievement of cost management targets of 10% from the previous year
• Develop product specification for all revenue areas which include but not limited to products created for sale
• Identify, develop and implement new business opportunities within the subsidiary.

Customer Relationships:

• Achieve 100% signed MOU/Contract with all corporate customers
• Documented and executed customer calling programs
• Timely implementation of customer commitments (i.e. under-promise and over-deliver)
• Adequate surfacing and documentation of customer issues
• Speedy and adequate/satisfactory resolution of customer complaints
• Customer retention (revenues from existing customers)

Internal Processes:

• Develop and implement a clearly defined pricing and discount structure with inbuilt authorisation levels
• Standardisation of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
• Knowledge of, and adherence to, Group and Company policies and procedures.
• Documented customer agreements
• Quality of organisation and completeness of customer and business records
• Quality of internal business processes and business controls which support service delivery and assure revenues
• Quality of internal business processes documentation for processes under area of supervision
• Ensuring the company’s fleet are functional and giving required results.
• Ensure the training, and customers’ forum are organized and participated in from time to time.
• To handle all regulatory issues within the time frame.
• Internal control process and SOPs are institutionalized at your resumption.

Innovation, learning & growth:

• Quality of self and staff training plan
• Quality and frequency of documented on-the-job training interventions.
• Training of self and staff on internal business processes relevant to job performance
• Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.
• Ability to provide feasible and structural improvements initiatives you introduced to the company’s marketing/sales, accounting, logistics, customers’ service, regional offices and administration departments.

Core Competencies:

• Excellent interpersonal skills
• Effective oral and written communication skills
• Supervisory skills
• Problem solving skills
• Negotiation skills
• Time management skills
• Excellent knowledge of MS Office especially Excel and Word
• Competence to drive growth

Educational Qualification:

• M.B.A. in, Business Administration or any other related field with at least 18 years is required
• Minimum of 18 year of prior experience as a GM / General Manager in a manufacturing company.
• Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.