General Manager at Fusion Group

Description

• The General Manager will be responsible for the overall management and performance of the hotel, including operations, guest satisfaction, financial performance, sales and marketing, human resources, and strategic planning.
• The successful candidate will provide strong leadership to ensure the hotel achieves its business objectives while maintaining its boutique character and reputation.

Key Responsibilities

• Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
• Ensure exceptional guest service standards are consistently maintained.
• Develop and implement strategies to maximize occupancy, revenue, and profitability.
• Monitor financial performance, prepare budgets, control costs, and analyze operational results.
• Lead, motivate, and develop hotel staff through effective recruitment, training, and performance management.
• Maintain compliance with health, safety, and regulatory requirements.
• Build and maintain strong relationships with guests, suppliers, travel partners, and local stakeholders.
• Drive sales and marketing initiatives to enhance brand visibility and market share.
• Manage online reputation, guest feedback, and service recovery processes.
• Prepare regular operational and financial reports for ownership and senior management.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years' experience in a senior management role within the hospitality industry, preferably in a boutique or luxury hotel environment.
• Proven track record of improving operational efficiency and financial performance.
• Strong leadership, communication, and interpersonal skills.
• Excellent financial and business acumen.
• Experience with hotel property management systems and revenue management.
• Strong problem-solving and decision-making abilities.
• Ability to work flexible hours, including weekends and holidays when required.

Preferred Qualifications:

• Professional hospitality certifications.
• Experience managing hotels with food and beverage operations.
• Knowledge of digital marketing and online travel agency (OTA) platforms.