Fufilment Officer at AnneMarthas Global Services Limited

Job Summary

• The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of card orders to customers across Nigeria.
• This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners and internal stakeholders to ensure seamless delivery and high customer satisfaction.
• The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.

Key Responsibilities

• Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of cards to customers nationwide.
• Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold company'sstandards.
• Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.
• Handle returned orders efficiently and ensure re-fulfillment is completed promptly to maintain service quality.
• Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.
• Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.
• Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.
• Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.

Core Competencies

• Strong leadership and execution skills
• Deep understanding of logistics, fulfilment, and 3PL operations
• Excellent communication and stakeholder management
• Analytical mindset with a continuous improvement orientation
• High proficiency in data interpretation and reporting tools
• Ability to work under pressure and manage high-volume operations
• Good negotiation and problem-solving skills
• Tech-savvy with familiarity in logistics automation tools or platforms.