Front Office Manager (Expert) at Bolton White Hotels & Apartments

Position Summary

• Directly supervises all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk,reservations,guestservices, and telephone areas.
• Front Office Manager also supervises all activities at the Gym and Information Technology (IT) unit.

Duties

• Trains, cross–trains, and retrain all front office personnel.
• Schedulesthefront office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships andcommunicateswith all departments.
• Maintainsmaster keycontrol.
• Verifies that accurateroom statusinformation is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completescredit limitreport.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checkscashiersin and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check-cashing, andcreditpolicies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds thehotel's commitment tohospitality.
• Prepare performance reports related to the front office.
• Maximize room revenue andoccupancyby reviewingstatusdaily. Analyze rate variance, monitor credit reports and maintain close observation of dailyhouse count. Monitor the selling status of the house daily. Ie flash report,allowanceetc.
• Monitor high-balanceguests and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of the Front Officecomputersystem, including software maintenance, report generation andanalysis, and simple configuration changes.
• Prepare revenue and occupancyforecasting.
• Ensure logging and delivery of allmessages,packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P.’s special guests and requests.
• Maintain requiredpartsof all front office and stationery supplies.
• Review daily front office work and activity reports generated byNight Audit.
• Review the Front officelog bookand Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system withdocumentationof purchases, vouchering, schedules,forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Prerequisites
Education:

• Minimum of Bachelor’s Degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

• Minimum of Five years of experience in a 5-Star hotel in the similar role
• Proficiency in OPERA PMS.