Front Office Executive at SRS Collection

Job Summary

• We are seeking a polished and personable Front Office Executive to be the face of our hotel.
• This role involves welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring smooth front desk operations to deliver an exceptional guest experience.

Key Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Perform check-in and check-out procedures accurately and efficiently.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Manage reservations, room assignments, and guest preferences in the PMS system.
• Coordinate with housekeeping and other departments to meet guest expectations.
• Handle billing, payments, and provide detailed information about hotel services.
• Maintain lobby cleanliness and ambiance, ensuring guest comfort.
• Assist with concierge services including directions, transportation, and local recommendations.
• Ensure security procedures are followed during guest check-in/out and throughout shifts.
• Maintain daily reports, guest feedback, and shift handovers.

Requirements

• OND / HND / Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–3 years’ experience in front office or guest relations in a hospitality setting.
• Proficiency in hotel management software (e.g., Opera, Protel, Cloudbeds, etc.).
• Excellent verbal and written communication skills.
• Well-groomed, professional appearance, and positive attitude.
• Strong customer service and problem-solving skills.
• Ability to work flexible shifts, weekends, and holidays.