Front-Line Ambassador at Hubryde Limited

Job Responsibilities

Journey Planning:

• Collaborate with the driver to plan and identify pick-up locations on the specified route.
• Coordinate pre-trip briefing and post-trip debriefing with the driver.

Trip Operation:

• Drive revenue performance by achieving daily Asset Optimization Rate and Weighted Average Fare per Seat target.
• Accept trip request
• Communicate product features and updates to customers where necessary
• Resolve customer inquiries and complaints during transit
• Administer first aid where necessary
• Foster and maintain a good working relationship with customers
• Foster and maintain a good working relationship with the driver
• Engage relevant external stakeholders appropriately.

Reporting & Presentation:

• Report all operational, mechanical and safety issues using the appropriate channel of communication
• Report manual transactions and reconcile payments
• Log product and operation reports as may be deemed necessary
• Attend safety meetings and debriefing sessions as deemed necessary
• Participate and make contributions in performance meetings.

Eligibility Requirements

• Female candidates are encouraged to apply
• The candidate should have a minimum of OND
• Minimum of 6 Months of hands-on experience in Field Sales or Customer Service is an added advantage
• The candidate must be tech-savvy; able to use mobile and web applications effectively.
• The candidate should be fluent in English Language
• Good communication and interpersonal skills
• Analytical and numerical skill: having a flair for numbers with good attention to detail
• Good reporting skill: ability to log reports effectively.
• Candidates who reside in Ogba, Ojodu-Berger, Maryland, Abule-Egba, Agege, Ikorodu will be prioritized.