Front Desk Representative at Milano Properties Limited

Role Description

This is a full-time on-site role for a Front Desk Representative at Milano Properties Limited. The Front Desk Representative will be responsible for phone etiquette, receptionist duties, customer service, and reservations. The role will be based in Lagos State, Nigeria. It is a full time role (Monday to Friday) and sometimes on Saturdays for inspection.

Qualifications

• Excellent phone etiquette, receptionist duties, and customer service skills
• Experience in making and managing reservations
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in using office equipment and software
• Attention to detail and problem-solving skills
• High school diploma or equivalent qualification
• Experience in the real estate industry is a plus
• Receiving guests at the reception
• Recording of guest details in the register and computer
• Handle calls, follow up on prospective customers, take clients for inspections and ensure the office environment is tidy
• Using social media to engage customers, respond to questions or complaints and to promote company initiatives
• Drive customer satisfaction
• Document daily achievements and to-do lists