Front Desk Representative at Balmoral Group

Role Description

• This is a full-time on-site role for a Front Desk Representative located in Lagos.
• The Front Desk Representative will be responsible for receptionist duties, customer service, reservations, and phone etiquette.

Qualifications

• Excellent phone etiquette and communication skills
• Experience in receptionist duties and customer service
• Ability to handle reservations
• Ability to remain professional and courteous under pressure
• Ability to multitask and prioritize tasks effectively
• Attention to detail and ability to maintain accurate records
• Bachelor's degree in Business Administration or related field
• Proficiency in Microsoft Office suite and experience with customer relationship management (CRM) software is a plus