Front Desk Officer at Total Child School

Key Roles and Responsibilities

• Responsibility for the supervision and operational management of Corona’s front desk
• Understand policies and ensure compliance
• Ensure that the front desk office/reception is kept at acceptable level of cleanliness, neatness, and aesthetic attractiveness to always offer pleasurable stay to visitors (internal and external).
• Establish and maintain cordial human relations as necessary to ensure acceptable information exchanges.
• Maintain customer/clientele data base in line with established procedures
• Manage Corona’s switch board always ensuring regular maintenance and adequate funding in line with established processes
• Contribute to maintaining good teaming and collaborative environment
• Monitor the Trust Council’s Customer Relationship Management (CRM) Software
• Attend to all enquiries via all admission mobile lines
• Coordinate the entire admission process into the school as directed by the Head of School
• Coordinate sales, processing and reviewing of application forms to ensure proper completion of forms for evaluation by school management.
• Organize school tours for prospective parents.
• Perform other related duties as may be assigned to carry out from time to time by the Head of School
• Any other duty as assigned by the Head of School.

Minimum Requirements

• A good university Degree in a related discipline or Secretarial Studies.
• Professional qualification in Customer Relationship is an added advantage.
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

Required Skills:

• A friendly personality
• Excellent Interpersonal skills - enjoys meeting people, customer oriented
• Good oral and written communication skills – articulate, clear and accurate spoken English
• Well poised, smart, and good professional appearance
• Cheerful disposition - patient, not easily irritated, good voice
• An eye for thoroughness and attention to detail
• Able to display initiative and good understanding of policies
• Pleasant but firm - able to contain challenges while escalating promptly to supervisor
• Disposition for continuous learning, improvement, and trainability
• Teamwork and Collaboration skills.