Front Desk Officer at Simplinteriors

Description 

• To be directly responsible to the Managing Director and Executive Director
• Ensure that the front desk is neat, presentable and equipped with all necessary supplies such as paper, pen and all necessary forms.
• Assisting with all admissions-related tasks, including preparations for and assistance at school events taking calls and making sure inquiries from prospective new students are well recorded.
• Managing the inbound and outbound phone calls and messages for the Simplinteriors School (from prospective and current students).
• Checking Google Leads, Hub-Spot, Corporate Email, Calls and WhatsApp for inquiries and then transferring the information of prospects to the excel sheets with comments.
• Handling students’ inquiries, and complaints and providing appropriate solutions, alternatives and follow-up within the time limits for Simplinteriors School.
• Build customer relationships and trust with prospective and existing students through open and interactive communication.
• Keep records of interactions with the students on the appropriate excel sheets.
• Plan and organize the Free Class bi-monthly, as well as coordinate, plan and organize the school calendar and timetable.
• Follow up on students making sure school tuitions are paid on or before the sixth week of their programs.
• Keep a record of all payments done by the students on appropriate excel sheets.
• Provide accurate, valid and complete information of prospective students by using the right methods of importing to excel sheets for proper documentation.
• Think up creative ways of generating sales leads for the School.
• Meet the target of reaching a minimum of 20 prospective students/day.
• Follow up and invite at least 20 to our bi-monthly Free Seminar.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 3 years work experience.